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Securus Technologies complaint: Billing issues incorrect statements by their company

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Filed 26 Jan 2023 by Kristina

My son has been in jail since last Thursday on a warrant.
The first time I signed up for their system with my bank card, it billed my card Immediately then the call hung up. For $9.12.

Their phone message states that you will be billed $3.12 , then .21 cents per minute on the call .41 cents for another flat charge.

Then I have had 3 other times I could not hear my son , the call dropped I was still billed the full $9.12 each time.

I was again charged as I had to put my card in again the call dropped.

So, currently , I have had 5 total incorrect charges of $9.12 each.

I have filed a complaint as well with the BBB.

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