Securus Technologies complaint: Broken Video Cameras

Name: Broken Video Cameras
Item: Securus Technologies
Rating: 1
Author: Melissa

Open 3 Jan 2023 100 views Telecom

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Filed 3 Jan 2023 by Melissa

Jenkins Correctional Facility located in Millen GA has video visitation through Securus. The camera or the machines at the facility in the dorm my husband is in have been broken for 4 months (I don’t know where exact location of the broken camera is but was told it’s the only machine in that dorm) And Securus won’t fix it and seems like they won’t be anytime soon. tThis is the only way my kids can see or talk with their father and secures won’t help fix this issue.

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Case details

Status: Open
Company: Securus Technologies
Filed: 3 Jan 2023
Rating: 1/5
Desired resolution: Securus should resolve my complaint by fixing the cameras
Problem: Video visitation camera broken for months
About: video visitation
Dealing with it for: 120 days

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Company notified
Company replied
Resolved

3 Jan 2023 Complaint filed and published
3 Jan 2023 Message from Bizzy: we notified Securus Technologies about this complaint.

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