Securus Technologies complaint: Securus

I am tired of all the run around I’ve been getting from them.all the different people i talk to can’t even read what is in front of them my file,and and they all have something different to add on. For one why didn’t they tell me I had to fax instead of screenshot.the first time I talked to them I don’t think they had any training,my number is an emergency phone number,and he still is blocked,to everyone I talk to has something different to say,first it’s my fault I didn’t call to remind them , I call on a daily so I’m not understanding do they mean by that.and than after my 15 days has been up once again it’s because I didn’t call the back office to say hey this is my 15 day,to well you have to fax not screenshot,everyday I talk to a new one it’s on file so all them days no one could tell me that that is my home phone I done justified that.and on a daily I have explained myself over and over.it is cutting into my time and I don’t appreciate it.I’m tired of having to call sometimes a couple times a day.I’m very pissed about the situation and I’d appreciate if you could solve the issue I hate to see how they do other customers.with the treatment I have received Jewell smith