Straight Talk complaint: Terrible customer service

Name: Terrible customer service
Item: Straight Talk
Rating: 1
Author: Marjorie

Open 30 Apr 2024 70 views Telecom

Filed 30 Apr 2024 by Marjorie

1. Operators regularly don’t pay any attention to what you say so don’t solve the problem.

2. They say there is no way to get to an advanced level so solve problems

3. They say there is no way to make a complaint

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Case details

Status: Open
Company: Straight Talk
Filed: 30 Apr 2024
Rating: 1/5
Desired resolution: 1. Apologize 2. Have management deal with mass incompetence. Allow us to get to higher level when initial people are clueless, which is much of the time 3. Make complaints and option and easy.
Problem: Support ignores issues, no escalation possible
About: phone support

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