Straight Talk complaint: my calls were with straight talk and they tell me three hour long call is against their policy its like i wish they told me that or i wish they serve waiting on line and fix the service were they couldnt

so they put a restriction on my phone and they said becuase i stayed on the phone for three hours,
where i didnt speak with any one but with straight talk and it was less than three hours
and it suppose to be unlimitted talk or text and i belive what they say is a lie and yet they dont have direct line to the department that move the restriction off my device so i have to wait four times to be transfered got disconnected twice and manage to speak with them twice both were female and one did the work and the other one said if it second call she cant do any work
soo i paid for my plan i dont mind to return my devices but the plan cost me 40 dollar and it will expire on 11/22 and i got disconnected on 11/3 and its fraud buy straight talk and yet tell me go buy another one all as another guy told me it reported fraud
so i demand refund