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Straight Talk complaint: Promotional upset

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Filed 23 Nov 2024 by Karren

Straight talk is running a promotion and said I was eligible for it. They are offering a free phone with the purchase of a service plan. The first agent that I spoke to asked for my information in which was needed to purchase the service plan so I gave it to her and she processed the transaction but just the service plan transaction. Then she transfered me to another department to carry out the promotional offer. I couldn’t follow through with it because the purchase of a service plan is required which had already been purchased prior to trying to order the phone. I feel the offer should be granted to me. I could not afford 2 service plans. I have been a long-time customer and would like to remain with straight talk but I don’t feel I was treated fair. I wasn’t asked to the purchase of the service plan before she processed the transaction.

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Discussion

1 comment

  1. Kenneth Cuchens

    I was trying to get a phone through the straight talk gold unlimited promotion I went to order my bank account number was declined so I didn't think about it tried to order again later declined and declined for the third despite the fact that my transaction was declined all three times my account was charged for them so I tried to call customer service and stop it get my money refunded before they got it sent out it was already packaged and it couldn't be stopped so now I have to wait until I receive the packages and send them back and then once they get back it will take 6 to 7 business to get a refund and their customer complaint number I can't believe they haven't had anything like this happen before you're shipping out across the country they should have some sort of protocol for this

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