Straight Talk complaint: Sent me wrong device, will not fix
Filed 8 Mar 2022 by Emily
I ordered an iPhone 11 on Feb 7th. After nearly two weeks it finally arrived. I activated the phone and 4 days later my service was cut. It took several days and hours of phone calls for my 32nd customer service rep to explain that the device I was sent was attached to another customer’s order number, who reported the device as loststolen. They have refused to fix the error, leaving me with a phone that I can not use. I have attempted to return it for a refund, to which they have refused as well.
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