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Straight Talk complaint: Did not receive all of order and Noone at company will resolve

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Filed 8 Mar 2022 by Joyce

On 22622 I ordered a Bring Your Own Phone sim card kit and unlimited monthly service plan. Total for the order was $52 which included expedited 2 day delivery with UPS. For 5 days neither UPS or Straight Talk could tell me where my expedited order was. It finally was delivered on 3422 but to the wrong address. I opened a ticketdispute with both Straight Talk and UPS. After I located which neighbor got my package, I opened it to find just a sim kit and packing slip for it. I cannot use the sim kit without the monthly service plan I ordered and paid for. I’ve called Straight Talk to find out about the rest of my order I paid for and every time I sit on hold for 45 mins and then they transfer me me hang up. I want what I paid for 10 days ago (ordered expedited) or my money back.

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