While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Mint Mobile over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Mint Mobile? Submit your Mint Mobile complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 21 complaints about Mint Mobile over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mint Mobile's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Mint Mobile. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Mint Mobile by calling 800-683-7392. If you want to reach out to Mint Mobile through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Ssurms99 on 14 February 2024 about Mint Mobile.
I paid for a new Nokia X100 phone but the company gave me an used phone with low battery performance. I realized this after 8th or 9th day and then they refused me any refund. Copy of screenshot showing usage of... Read more
Complaint from Jewiia3711 on 02 February 2024 about Mint Mobile.
I pay apps 160.21 and 130.87 and they took my money and shut off my service Read more
Complaint from Claire John on 21 December 2023 about Mint Mobile.
I referred a friend to join mint but didn’t get credit as advertised. Read more
Complaint from Prd on 09 December 2023 about Mint Mobile.
No service and no resolution after SIX MONTHS of trying. Their only solution was to try the same thing over and over again (reset the phone, clear setting, turn phone to flight mode, etc.) and expect a different result. They then... Read more
Complaint from jek1862 on 05 October 2023 about Mint Mobile.
Mint Mobile: I am filing a grievance based on your decision not to issue me a refund. I would like this matter reviewed by a top level supervisor, please. I understand the refund policy. However, I believe my situation still... Read more
Complaint from Iggy5 on 19 September 2023 about Mint Mobile.
I purchased a phone 12mnths unlimited plan. The phone arrived but no sim card. I called customer service immediately was advised that a new sim card would be dispatched to me I would get a ation... Read more
Complaint from GinaHansen on 18 September 2023 about Mint Mobile.
Smith mobile had to give me another card because the sim card never worked properly I couldn't make any phone calls or texts Four months almost 3 months. It's definitely a scam I left them and went to Tello... Read more
Complaint from Not avail on 17 September 2023 about Mint Mobile.
I paid to transfer over my line and both of my son's lines. The representatives there are clueless. I usually don't complain, but switching service isn't rocket science. I was willing to give Mint a try, but not anymore. I... Read more
Complaint from mrm on 11 September 2023 about Mint Mobile.
I have been trying since Aug 5th to get my phone turned on at Mint after transferring it from ATT, it’s not Sept 10th and it’s still not on. I’ve spent 13 hrs straight many days in a row ... Read more
Complaint from F Ryan Reynolds on 31 August 2023 about Mint Mobile.
Asked for refund and show the web receipt which had dates and price I paid. I was told I didn't have enough info even though it was all there. Months now and I still haven't gotten my money back but... Read more
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