Chatr complaint?

Do you have a dispute or a bad customer experience with Chatr? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Chatr customer service is on 1-800-485-9745, the toll-free number Chatr's terms of service give for contacting the company, and *611 reaches support from a Chatr phone. Chatr steers most requests to its online support tickets, which it aims to answer within 48 to 72 hours, and help is also available in Chatr stores. Have your Chatr phone number and account details ready, and keep the ticket number.

Charged for an add-on you did not choose? Start your complaint here too, and we push it out to Chatr by email, social media and printed letters.

To escalate a complaint with Chatr, ask in your support ticket for the issue to be passed to Chatr's management team, and keep the ticket number and every reply. Chatr's terms of service also give a written route to the Office of the President at the Rogers Communications head office in Toronto; the address is in the contact details at the top of this page. Set out your Chatr phone number, what went wrong, the dates and amounts, and the outcome you want, in writing.

Service suspended over a payment you made? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Chatr plans are prepaid with no contract, so cancelling usually means turning off auto-pay before your next renewal date and letting the plan run out; ask Chatr through a support ticket or on 1-800-485-9745 to confirm that no further charge will be taken. To keep your number with another provider, start the transfer with the new provider rather than cancelling first, because a cancelled number can be lost. If you were charged after turning off auto-pay, ask for a refund in writing with the date and the amount, and check your card statement after the renewal date.

Charged after switching off auto-pay? Report it here and we set your case alongside other Chatr customers with the same charge, who can back it up.

Yes, the Commission for Complaints for Telecom-television Services (CCTS) in Canada handles complaints about phone, wireless, internet and television services, and Chatr is one of its participating service providers. The CCTS generally expects Chatr to have had the chance to put things right first, so keep a record of every ticket, call and reply.

Billing dispute to set out? We help you write the complaint in minutes, with every charge and date in order.

Nothing has been reported about Chatr here yet. Our research shows what typically goes wrong at prepaid mobile providers: top-ups and auto-pay charges that do not reach the plan, service suspended after a failed payment, add-ons and roaming charged unexpectedly, number transfers that stall or fail, phones bought online that arrive late or faulty, and refunds that are hard to get once money is on the account.

Number transfer stuck halfway? Be the first to report it, and your case opens the record the next Chatr customer with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Chatr through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Chatr can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.