Eastlink complaint?

Do you have a dispute or a bad customer experience with Eastlink? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Eastlink customer care on 1-888-345-1111 or email customercare@customercare.eastlink.ca, or use the chat and other options on the Eastlink contact page linked above; Eastlink also has retail stores. Have your account number, the name on the account and a recent bill ready, and ask for a reference for every call.

Bill wrong or a promotion not applied? Start your complaint through our complaint process too: we push it out to Eastlink by email, social media and printed letters.

To cancel Eastlink TV, internet, phone or mobile service, contact Eastlink customer care and ask for the cancellation date and the final bill to be confirmed in writing or by email. Check your agreement and the Eastlink terms of service first: a plan with a term or a device on payments can leave a balance or a cancellation charge. Return any rented equipment, such as modems, WiFi units or TV boxes, the way Eastlink tells you, and keep the receipt or tracking number.

Check the next statement after the cancellation date, so any charge for a service you ended can be raised at once.

To escalate a complaint with Eastlink, start with customer care and ask for a reference number, then ask for a supervisor if the answer does not resolve it; Eastlink's own support process names its CEO's Office as the last internal level. Put the complaint in writing with your account number, what happened, the dates, the amounts and the outcome you want, and attach the bills and any chat or email transcripts. The head office address is in the contact details at the top of this page.

Keep a dated note of every call and the name of each person you spoke to.

Yes: in Canada, the Commission for Complaints for Telecom-television Services (CCTS) deals with consumer complaints about phone, internet and TV services, and Eastlink is one of its participating providers. The CCTS generally expects Eastlink to have had the chance to put things right first, so keep a record of every call, chat and reference number.

Internet dropping or a charge you never agreed to? Open a case with us, and our trained AI keeps advising you on what to reply to Eastlink and when to push again.

Be careful. Names, addresses, account numbers, balances and account PINs of some Eastlink customers were taken in a breach in August 2026, so a scam message may quote real details. Eastlink says it never calls, emails or texts to ask for your personal information, and it has since removed the PINs on active accounts.

Nothing has been reported about Eastlink here yet. Our research shows what typically goes wrong at cable and telecom providers: bills that rise when a promotion ends, charges that continue after cancelling or moving, internet that drops or runs below the plan speed, missed installation and technician appointments, and returned equipment that is not recorded on the account.

Billed for a modem you already returned? Be the first to report it, and your case opens the record for the next Eastlink customer facing the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Eastlink through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Eastlink can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.