Public Mobile complaint?

Do you have a dispute or a bad customer experience with Public Mobile? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Public Mobile has no customer service phone number: its support is all online. Start a chat on the Get Help page linked in the contact details at the top of this page, in My Account or in the Support tab of the Public Mobile app; if the virtual assistant cannot solve it, it helps you submit a ticket to a Customer Support Agent, and the conversation continues in the chat window. You need a Community account to submit a ticket. Help articles, support videos and the customer Community forum cover the common questions. Have the phone number on your account and your payment history ready.

Renewal charge or lost service to put in writing? Start your complaint here as well, and we push it out to Public Mobile by email, social media and printed letters.

To cancel Public Mobile, turn off the subscription renewal: log in to the Public Mobile app or My Account, open the Subscription tab, choose Manage Subscription, then Subscription Renewal, and select Unsubscribe. Your service stays active until the end of the current plan period, shown in Manage Subscription, and then stops; Public Mobile holds the account for a limited time after that before closing it for good, and the phone number goes with it. If you are moving to another carrier and want to keep your number, ask the new carrier to transfer it before your Public Mobile service ends. Take a screenshot of the unsubscribed status, and check your card statement around the renewal date to make sure no new charge goes through.

To escalate a complaint with Public Mobile, ask the Customer Support Agent in your chat or ticket to pass the case to a senior agent or a supervisor, and keep the ticket number. Set out the problem in one message: the phone number on the account, what went wrong, the dates and amounts involved, what earlier agents told you, and the outcome you want, such as a refund of a renewal, a credit or service restored. Public Mobile is part of TELUS Communications Inc.; its Toronto address is in the contact details at the top of this page.

Refund refused for a renewal you cancelled? Open a case with us: our trained AI keeps coaching you on what to send Public Mobile and when to push again.

Yes: the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about phone, internet and TV services in Canada, and Public Mobile is one of its participating service providers. The CCTS generally expects Public Mobile to have had the chance to put things right first, so keep a record of every chat transcript, ticket number and date.

Billing or service dispute with Public Mobile? We help you write the complaint in minutes through our complaint process, with the charges, chats and dates set out in order.

Nothing has been reported about Public Mobile here yet. Our research shows what typically goes wrong at online-only prepaid carriers in Canada: renewal payments that fail and leave the line without service, double or unexpected charges, number transfers in or out that stall, Public Points and referral credits that do not appear, eSIM activation problems, and slow help when a case needs a human agent.

Service cut off after a renewal payment failed? Be the first to report it: your case opens the record for the next Public Mobile subscriber with the same problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Public Mobile through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Public Mobile can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.