While Freedom Mobile offers a range of mobile services, complaint data from our community has flagged several recurring issues regarding their billing and service management. Common complaints include unexpected roaming charges, difficulties obtaining refunds for disputed international long-distance calls, and balances being forfeited after service cancellation. Customers also report overcharging on monthly plans and issues with phone number cancellation.
To avoid these issues, we advise customers to thoroughly review their bills regularly for any discrepancies and to keep detailed records of their usage and interactions with customer service. Additionally, ensure you understand your plan's terms and charges, and immediately report any unexpected charges to customer support. For disputed calls or charges, gather pertinent documentation to support your case.
Do you have a dispute or had a bad customer experience with Freedom Mobile? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Freedom Mobile.
Our sentiment meter has detected that Freedom Mobile complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Freedom Mobile, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Freedom Mobile over the last 12 months. The graph below shows a monthly breakdown.
Curious about Freedom Mobile's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Freedom Mobile. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Freedom Mobile by calling +1 647 700 2435. If you want to reach out to Freedom Mobile through their own website, you can use their contact form.
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Helpful experiences shared by verified Freedom Mobile customers. Search, discuss and connect with other people in our community.
Complaint from Troyolson on 03 June 2024 about Freedom Mobile.
Theu charged me.hidden fees on my pay as you go plan. Tried to charge me.a full month for only a few weeks service. Didn't listen to my.issues and just kept talking over me and spewing random stuff. ... Read more
Complaint from fayegh on 22 August 2023 about Freedom Mobile.
My phone keeps roaming, when it is roaming I can't make or receive any calls. I called customer services and even asked for a supervisor to fix the problems they kept telling me they could not do anything to resolve... Read more
Complaint from Nabeel on 31 May 2023 about Freedom Mobile.
I got new pre-paid line activated on May 29, 2023 with $35 plan with 15GB data. Just within 1 day use the data service proved to be so poor that I couldn't even do basic web browsing. Although ... Read more
Complaint from usha on 12 October 2022 about Freedom Mobile.
i have been trying to block my all international calls and texting since August, 2022 with Freedom mobile and it was not blocked and i am being billed $71.19 for international calls which i did not make. I... Read more
Complaint from ashokamrita on 23 November 2021 about Freedom Mobile.
Hi, I had 2 cell phone numbers with Freedom mobile ( Prepaid ) On November 21, I cancelled my one number and ported to another provider. I still have one phone number with them. My account has 73 $ Positive... Read more
Complaint from Lucy2021 on 15 November 2021 about Freedom Mobile.
Borh myself and my husband were overcharged on our pre-paid olans and they refese to refund the dufference Read more
Complaint from johny on 29 August 2021 about Freedom Mobile.
Good afternoon thise is yohanesse, I am really sad and upset when I writing down my complaints,becouse I was freedom mobile customer since last 6 or 7 years .here is my complaints, last October 2020 I heard some of my... Read more
Complaint from Namrata sharma on 04 October 2020 about Freedom Mobile.
My name is Namrata Sharma. I bought two phone from freedom mobile in June 2020. The guy told me that my plan included international calling and messaging and set up pre-authorized payment. This month when I checked my online freedom... Read more
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