Fizz complaint?

Do you have a dispute or a bad customer experience with Fizz? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Fizz has no customer service phone number: it says itself that it has no stores and no phone line, because it is entirely online. Use the chat on the Fizz website or in My Account, where a virtual assistant answers around the clock and customer service agents are available every day from 8 a.m. to 1 a.m. Eastern Time, or ask the member community forum. The Fizz support page is linked in the contact details above. Save the chat transcript and note the date of every conversation.

Charge on your Fizz bill you did not expect? Start your complaint here as well, and we push it out to Fizz by email, social media and printed letters.

To escalate a complaint with Fizz, use its official complaint route: after a chat with an agent, Fizz asks customers who are not satisfied to send a written complaint to the management team for Fizz Customer Service through the form on its complaint page, and that team replies by email. Describe the issue clearly, say why the solution offered does not meet your needs, and include your account details, the dates, the amounts and your chat transcripts. Fizz is a brand of Videotron Ltd., whose head office address in Montréal is in the contact details above.

Plan changed or charged without your agreement? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: in Canada, the Commission for Complaints for Telecom-television Services (CCTS) handles complaints about phone, internet and television services, and Fizz takes part in it and names the CCTS on its own complaint page. The CCTS generally expects Fizz to have had the chance to put things right first, so keep a record of every chat, transcript and reference.

Data, rewards or a number transfer gone wrong? We help you write the complaint in minutes, with every chat and charge set out in order.

Very likely not. Fizz says it never phones customers or anyone else to offer promotions, sign them up or ask for personal or financial details, and warns that scammers can fake the caller ID. Its genuine texts show Fizz as the sender rather than a phone number.

Nothing has been reported about Fizz here yet. Our research shows what typically goes wrong at online-only mobile and internet providers in Canada: charges that do not match the plan a customer built, payments that fail and lead to a suspended line, number transfers that stall, rollover data, gifted data or loyalty rewards that do not appear, internet installations and outages, phone financing questions, and support that runs only by chat.

Rollover data or a reward missing from your account? Be the first to report it: your case opens the record the next Fizz member checks before changing plans.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Fizz through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Fizz can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.