MTN complaint: Upgrade

Name: Upgrade
Item: MTN
Rating: 1
Author: Michael

Open 15 Jul 2023 81 views Telecom

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Filed 15 Jul 2023 by Michael

I am currently under Debt Review.
During the period of 2022, whilst being under Debt Review I upgraded 1 of my MTN contracts.
Now, when I want to do upgrades I get declined.
Please explain why I am being declined, as my MTN Contracts does not form part of the Debt Review and is being paid punctually every month.
I find it unfair that I am punished for being under Debt Review.

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Case details

Status: Open
Company: MTN
Filed: 15 Jul 2023
Rating: 1/5
Desired resolution: Revert to me with a honest answer.
Problem: Contract upgrades declined without explanation
About: phone contract upgrade

Progress

Filed
Company notified
Company replied
Resolved

15 Jul 2023 Complaint filed and published
15 Jul 2023 Message from Bizzy: we notified MTN about this complaint.

See all 59 MTN complaints

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