MTN complaint: Alleged outstanding amount hinders my application for a bond

In 2016 I took out a contract for my daughter’s cell phone number. The contract was under my name and ID number.

Before the Covid-19 lockdown we ported this number over to Vodacom and apparently as I have been informed, this cannot happen if there is an outstanding amount due.

I thought this was all sorted, but I have recently tried to apply for a bond to buy my own house and my credit rating is being negatively affected due to the outstanding amount of R469-00 on this account.
I have been into MTN shop in Greenstone on 14 August 2022 and they logged a legal ticket number 1-9363142000. I was told to wait 3 days and then phone 083135 and quote the reference number . I asked if I needed any other details, and the answer was no as the ticket number would have all the details. I spoke to over 6 people for assistance with this and no one can find me on the system via the cell number or my ID number.

I then returned to the MTN store in Greenstone on 27 August 2022 to get someone to assist me, and once again, they couldn’t find me on the system.
Please can you sort this out as I NEVER not pay amounts that are due. If I cannot be found on your system via the cell number or my ID number, then please can you remove the outstanding debt reflecting on my name so that I am able to apply for a bond?

I have sent three emails to the [email protected] and have not received a response despite their automated response of getting a response within 24 hours

What a lot of rubbish!!!