MTN complaint: Mtn upgrades

Good evening MTN,

This is nonsense .  It has been nearly 4wks when I spoke to one of your call centre agent on the 18th of August 2023.  I was informed by the call centre agent that he can’t assist me now with the upgrade of my Two (2) current lines as there is something not adding up and it has to do with my credit. 

I then called again on the 25th of August I was then informed that an email will be sent to the credit department to get my upgrade ready for my two (2) handsets that is due for an upgrade.

On the 26th of August I went to MTN Harvest Place to go and sort my email out as I don’t get my statement sent to my personal emails address. I then apply for the upgrades of my two (2) lines in the store.  The upgrades did not happen as the system was very slow at the store.  Cynthia informed me that I must come back on the 27th of August so that she can finalise the upgrades.

Cynthia also received the following message that there is something not adding up and that it has to do with my credit.

It is now the 12th of September and I still haven’t received any response from no one from both MTN head Office how did not even answered the call nor Mtn Harvest Place in Kempton park when I called the number of MTN Harvest Place which is provided on the internet I spoke to a lady and she informed me that the number is not the number for MTN at Harvest Place in Kempton park.

I told my Two daughters that I don’t want to hear MTN name any more and that I don’t want to do any business with MTN as they never comes back to one. I will never in my life take another contract out with MTN when my contract expire this year December 2023.  And that you can be sure of. 

It’s now more than 48hr and no one of MTN has come back to me regarding this Matter.

I will post bad reviews of MTN on Hellopeter and on your website’s till one is coming back to me regarding the above mentioned subject.