MTN complaint: MTN not willing to adress complaint
Filed 10 Feb 2023 by sean
I noticed illegal charges on my MTN account. Two pay as you go numbers suddenly appeared on my account with several charges. MTN admitted the mistake and reversed, but the charges persist. I am still receiving charges for two numbers. 736854985 738596485. Unfortunately MTN business are not helping at all , they keep closing my queries, ask for the same affidavit time and time again, and send ridiculously worded emails like ‘all tree (sic) numbers were opened on the same day’ , which has no relevance ? While they are not reversing charges, I get debited each month. I would like somebody to take the issue seriously, its really quite simple.
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