MTN complaint: Upgraded me to an incorrect contract
Filed 14 Sep 2022 by Lynre
I received a call from the upgrades team on 13 Septement at rewards co. they advised that they upgrading me to a new contract with 80gb and i can use my same router, only to find that the contract that they upgraded me to was a made for home. they also advised that i can use the router from my old contract on this new contract and this also isnt true. in the terms and conditions read out to me they said i have 10 days to cancel if im not happy. The next day 14 September i called to cancel the contract. the said they cannot cancel it. now im sitting with something that i cannot use.
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