MTN tower switch off even when there's no loadshedding and complaints to the network department is of no use you can not speak to a network department after 5 pm and the normal call centre can not help u can't... Read more
MTN complaints
MTN Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about MTN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
MTN complaint process
Do you have a dispute or had a bad customer experience with MTN? Submit your MTN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MTN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional MTN complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about MTN?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
MTN complaints chart
We have received 24 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
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MTN complaint statistics
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
54
Total complaints
54
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
54 ratings
MTN reviews: (54)
Authentic experiences shared by our community for your benefit.
Fraudulent
Complaint from Sirina on 01 October 2023 about MTN.
How can people create links to get access into our accounts and when they have withdrawn money you cannot retrieve it. Am sure these are some of the reasons you take our Ghana cards. Why can't you trace the person... Read more
No network signal
Complaint from Herdeyhorler on 25 September 2023 about MTN.
My sim is on roaming and I always recharge but for the past few days it's not functioning and no signal Read more
Fraudulently upgrade of contract
Complaint from mangisa on 14 September 2023 about MTN.
I had a contract with MTN which was due for in June 2023 and the contract was cancelled since it was due. Then, in August I received a bill of R30000.00 that resulted in fraudulently upgrade which was done under... Read more
Mtn upgrades
Complaint from Marjan on 13 September 2023 about MTN.
Good evening MTN, This is nonsense . It has been nearly 4wks when I spoke to one of your call centre agent on the 18th of August 2023. I was informed by the call centre agent that he can't assist me... Read more
Cancel contract
Complaint from Tammymen on 13 September 2023 about MTN.
I first speak to customer care about my cancelation they say I must book my phone in at there stores I do it the next day The store give me a IRMS no after a couple of days... Read more
Refusal of refund
Complaint from Khomotso on 02 September 2023 about MTN.
They refused to give me my refund after buying a overheating adapter Given me poor service Read more
Unauthorized upgrade
Complaint from Carla Janson on 14 August 2023 about MTN.
MTN upgraded my contract to double the amount with no authorization feom me. I have been into the MTN store, I have called 10 times, sent 5 emails and no one can help me. I keep getting transferred over and... Read more
Over promised and under delivered service.
Complaint from Adriaan on 11 August 2023 about MTN.
On January 2023 I got a call from mtn regarding my contract with them. They had a back-to-school premotion where by the offer me a laptop with 8 giga bites of data and there for because I am a very... Read more
Mtn service and protocol
Complaint from Fabian Alexander on 17 July 2023 about MTN.
Sign contract on Tuesday. Wednesday I bring it back because of white screen. At the store in mtn Beaufort west they updated the software. I had the laptop for 1 day and the night it gave me a black... Read more
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