I am currently under Debt Review. During the period of 2022, whilst being under Debt Review I upgraded 1 of my MTN contracts. Now, when I want to do upgrades I get declined. Please explain why I am being declined, as my MTN... Read more
MTN complaints
MTN Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about MTN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
MTN complaint process
Do you have a dispute or had a bad customer experience with MTN? Submit your MTN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MTN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional MTN complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about MTN?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
MTN complaints chart
We have received 24 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
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MTN complaint statistics
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
54
Total complaints
54
Open Complaints
0
Complaints pending
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Complaints resolved
1.1
54 ratings
MTN reviews: (54)
Authentic experiences shared by our community for your benefit.
Outstanding account
Complaint from Sactec on 06 June 2023 about MTN.
We have been contacted regarding an outstanding amount for MTN. We have been requesting a signed copy of the contract for over a month from MTN and MTN Legal and we are not getting any response as the conpany name... Read more
Deduction of 100 every week
Complaint from Popoolaopeyemi on 05 June 2023 about MTN.
Deduction of 100 always without subscribe anything and I do not want any subscription any more Read more
Contract cancellation
Complaint from Sewela on 16 May 2023 about MTN.
I’ve been calling your customer care department ever since last month because I want to cancel my contract and I’ve been sending emails left and right but no one cares to help me, why do I have to jump up... Read more
MTN account department keeps cutting me off after numerous transfers
Complaint from HS Visagie on 02 May 2023 about MTN.
Unable to speak to anyone at MTN's account department (135) long enough to have my account queries sorted .Just gets cut off after being transferred from one agent to the next. Tried the email route as well last month,... Read more
Morning MTN.. SO you dont just commit fraud and steal people's money you guys want to scam us as welll now... I have to pay to cancel the bundles you added to my account... Natasha Mtnsa Morning Mariette, I do apologize for... Read more
No able to assist with cancellation
Complaint from Smith1 on 26 March 2023 about MTN.
I went to the rosebank store around the 23rd May to get the home router. I was advised that I had coverage for the devise proposed. I took it home and it was not connecting, upon contacting the store, I was... Read more
cell phone insurence
Complaint from florenceramolahloane@yahoo.com on 22 March 2023 about MTN.
my daughter cell phone is insured .i reported a phone lost in DEC i kep on making a followup without any progress Read more
Charged me termination of contract instead of adding a line
Complaint from Katy123 on 20 February 2023 about MTN.
Rewards co has charged me a termination of contract instead of adding a line , what was agreed was the contract amount and an excess of R3000 on existing line, they charged me R33000 which was not even spoken about... Read more
MTN Cancellation Fraud
Complaint from MTN client on 20 February 2023 about MTN.
Good day, I've canceled my MTN contract on 12 September 2022. I paid a cancellation penalty fee of R708.00 at MTN Store La Piazza Square Klerksdorp. I have sent several emails to retentions. Everytime I send an email I just get... Read more
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