MTN complaint: Contract cancellation

Complaint from Sewela reported on 16 May 2023 about MTN

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My complaint:

I’ve been calling your customer care department ever since last month because I want to cancel my contract and I’ve been sending emails left and right but no one cares to help me, why do I have to jump up and down to get my phone contract to be cancelled? Do you even have better people who can assist your customers with their issues? I want someone to take care of my issues right now.😡 I don’t have time to spend on calling you

Suggested solution:

I want you to attend to my query right now

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