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MTN complaint: FAULTY LAPTOP

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Filed 30 Dec 2021 by NOLUSINDISO

I purchased a laptop at the store 20122021,the laptop was only switched on 25122021 where we discovered that it is faulty. I returned it to the store the next day 26122021.I did follow up with the store manager Omar Adams on 28122021 at 14.07pm who said he’s just about to look into it. He called me back same day 18.28pm to say he has had a look and he will try troubleshooting. He called me today 30122021 at 10.51am to say the laptop is indeed faulty and will send it back to HP, in the meantime I must just wait. My question to him was so I’m basically paying for something I am not using and it’s not on me.

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