MTN complaint: MTN fraud

Morning MTN.. SO you dont just commit fraud and steal people’s money you guys want to scam us as welll now… I have to pay to cancel the bundles you added to my account…
Natasha Mtnsa
Morning Mariette, I do apologize for the reverting back to you. We can transfer your line to the correct package etc. But there would be a penalty . I have a solution that might just work.
Once the transfer is successfully and the line is on a new account. I will refund your penalty back including the other funds owing to you.
Natasha
Natasha Mtnsa
I do apologize for the wait.
You sent
So I need to pay a penalty for a new package I did not ask or give permission for.. You know what just change it take the money as long if I pay 239 again. And if my contract end it ends with us to cause you guys are skelm just take all the extra money you guys got for free the past months.
You sent
Also note I see the new balance I owe is 468. 99 on the 21st I’m not gonna pay it
Natasha
Natasha Mtnsa
The penalty would be R1982.00 as I need to transfer your line to a new account. I would refund you.
You sent
What so I need to pay 1982.0 to cancel for subscriptions you guys added. And I’m defnitly not gonna get refunded
You sent
Nooo I’m not gonna pay it you gonna take it off as you guys added it
Natasha
Natasha Mtnsa
That was just a solution.
You sent
HOW CAN IT BE SOOLUTION IF I HAVE TO PAY FOR IT TO BE FIXED BUT YOU GUYS CAUSED IT
Natasha is typing
Write to Natasha Mtnsa
PLEASE EXPLAIN THIS TO ME… O GOSH YOU GUYS JUST MADE MY DAY…
MTN South Africa
MTN South Africa
Hi Mariette,

Thank you for your post. Kindly be advised that the matter as already been escalated for further assistance, will revert back to you as soon as we receive any feedback.

~~Shane
You sent
Its escalated but it’s fun for your guys to scam me out of more money and now this Natasha blocked me😂😂😂