While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about MTN over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with MTN? Submit your MTN complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MTN.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional MTN complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 24 complaints about MTN over the last 12 months. The graph below shows a monthly breakdown.
Curious about MTN's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Michelle Booysen on 21 February 2022 about MTN.
Good day, I am pleading to find a solution. Between contacting the call centre and the Meyerton store it seems that there is a discrepancy and the system is not the same at MTN headoffice and the MTN stores. ... Read more
Complaint from Etsebeth on 10 February 2022 about MTN.
Good day i visited your Clearwater branch just moments back 1002 at around 16:00 to find out if my wifi router was back and how long i will still wait for it, staff member took my paper work to the... Read more
Complaint from SINDI on 30 December 2021 about MTN.
I purchased a laptop at the store 20122021,the laptop was only switched on 25122021 where we discovered that it is faulty. I returned it to the store the next day 26122021.I did follow up with the store manager Omar Adams... Read more
Complaint from Nomava on 26 October 2021 about MTN.
I need assistance with the correct bill amount so I can proceed with the payments. I have 2 contracts with MTN, phone and Sim only for data. On the Sim only I have been billed twice, contract amount of R299... Read more
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