McDonalds Complaint Sentiment: Neutral

Our sentiment meter has detected that McDonalds complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +7%. While some customers might experience challenges with McDonalds, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 29, 2024

McDonalds complaint process

Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about McDonalds?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

McDonalds complaints chart

We have received 286 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.

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McDonalds complaint statistics

Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

1776
Total complaints
1771
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
/10 1777 ratings

McDonald's customer service FAQ:

Why should I file a complaint about McDonald's on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.

What types of complaints can I file about McDonald's on Complain.biz?

You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.

What are the most common complaints about McDonald's? 

According our data some common complaints about McDonald's include:

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Incorrect orders: Some customers report receiving the wrong food or missing items from their orders. 
  • Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning. 
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns. 
  • Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.

Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.

How can I contact McDonald's customer service directly?

Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.

How to contact the customer service of McDonalds?

Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:

The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

McDonalds reviews: (1776)

Authentic experiences shared by our community for your benefit.

Took Way Too Long

Complaint from Bob C. on 04 October 2022 about McDonalds.

I pulled up to the drive through at 72nd and Pacific at 9:05 pm. At 9:24 I was able to place my order. I ordered two Mcdoubles and a large drink. at 9:36 I had not made it up to... Read more

Comments: 0
Rating:

Disgusted

Complaint from Wafieka on 01 October 2022 about McDonalds.

So I placed an order on the MrD app and specifically requested large Mel's, I paid 222,70 for large packages filled half way through not to mention the fact that the whole order was not delivered the cold drink was... Read more

Comments: 0
Rating:

Disappointed

Complaint from Restaurant number 17638 on 28 September 2022 about McDonalds.

Order fish sandwich in drive thru after reaching my destination found the sandwich had only one bun cheese in the box brought it back to location no response from staff I just left Read more

Comments: 0
Rating:

So messed up

Complaint from Valeriegon on 26 September 2022 about McDonalds.

Placed mobile order it was the last of my money. I had to feed myself and kids. I got charged got to the drive through. And they said sorry we aren't taking orders I said I placed a mobile order... Read more

Comments: 0
Rating:

Food

Complaint from JHarps18 on 24 September 2022 about McDonalds.

We receive very greasy nuggets which were overcooked and disgusting causing our group to have be sick and severe stomach pains Read more

Comments: 0
Rating:

Poor service and missing items

Complaint from Meg2019 on 22 September 2022 about McDonalds.

I have ordered twice today from the mcdoanlds app because there was missing items in order yet again. I ha e complained via the app so many times I have lost count and was just on the phone to uber... Read more

Comments: 0
Rating:

My Rewards points Refund

Complaint from Dewayne Abner on 21 September 2022 about McDonalds.

Basically I use my rewards points which was 12,000 used 6000 of them to order a Big Mac alongside paying for 6 McChicken sandwiches came up to $6.45 in which I used my tap and pay cause for some reason... Read more

Comments: 0
Rating:

Mobile app points vanished

Complaint from Jack Miller on 21 September 2022 about McDonalds.

I had over 11,000 points built up. Went to use them and my account as well as all points vanished. Wants me to open another account Read more

Comments: 0
Rating:

Non clear writing for vegetarian products

Complaint from LLOYDYY on 18 September 2022 about McDonalds.

I was informed today by a friend that works for McDonalds that the cheese sticks are NOT vegetarian, this is unclear on your website when you look at details for Mozzarella sticks, it should be labelled clearly that this product... Read more

Comments: 0
Rating:

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