Charged for food I didn’t get
Complaint from Jwrhel on 19 October 2022 about McDonalds.
I ordered a plain cheese burger with the rest of my order, I paid for it but never got it Read more
McDonalds complaints
McDonalds Complaint Sentiment: Negative
Our sentiment meter has identified a 33% increase in complaints about McDonalds over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering McDonalds's offerings.
Sentiment data last updated on April 16, 2024
McDonalds complaint process
Do you have a dispute or had a bad customer experience with McDonalds? Submit your McDonalds complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of McDonalds.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional McDonalds complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about McDonalds?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
McDonalds complaints chart
We have received 288 complaints about McDonalds over the last 12 months. The graph below shows a monthly breakdown.
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McDonalds complaint statistics
Curious about McDonalds's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
1772
Total complaints
1767
Open Complaints
0
Complaints pending
5
Complaints resolved
1.2
1772 ratings
McDonald's customer service FAQ:
Why should I file a complaint about McDonald's on Complain.biz?
Complain.biz is a platform where you can voice your concerns and complaints about any company, including McDonald's. By filing a complaint on our platform you can share your experience with others, get help from our community and hold McDonald's accountable for any issues or problems you may have encountered.
What types of complaints can I file about McDonald's on Complain.biz?
You can file any kind of complaint related to McDonald's, such as poor customer service, incorrect orders, unsanitary conditions, food quality issues, incorrect billing, and any other issues that you may have experienced.
What are the most common complaints about McDonald's?
According our data some common complaints about McDonald's include:
- Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries.
- Incorrect orders: Some customers report receiving the wrong food or missing items from their orders.
- Food quality issues: Some customers report finding foreign objects or hair in their food or experiencing food poisoning.
- Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
- Cleanliness issues: Some customers report encountering unsanitary conditions at McDonald's restaurants.
Can I expect compensation or a refund if I file a complaint about McDonald's on Complain.biz?
While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. McDonald's may offer compensation or refunds as part of their resolution process.
How can I contact McDonald's customer service directly?
Once you have submitted your complaint on our platform, it's always best to notify McDonald's directly. To contact McDonald's you can call their customer service hotline at 1-800-244-6227, submit a feedback form on their website, reach out to @McDonalds on Twitter, or visit a McDonald's restaurant to speak to a manager or representative.
How to contact the customer service of McDonalds?
Below, you will find the contact information for the complaint department of McDonalds. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-244-6227
Webcare email:
customercare@mcdonalds.com
Corporate HQ address:
110 N Carpenter St, Chicago, IL 60607
Contact form:
The corporate office of McDonalds is located at 110 N Carpenter St, Chicago, IL 60607. You can contact the customer service of McDonalds by calling 1-800-244-6227. For McDonalds support through email, send your inquiry to customercare@mcdonalds.com. If you want to reach out to McDonalds through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
McDonalds reviews: (1772)
Authentic experiences shared by our community for your benefit.
Food was not prepared correctly
Complaint from Annie Holt on 19 October 2022 about McDonalds.
I stopped by to get lunch after leaving dr office, went to the drive-thur the operator wasn't friendly at all. I orderd 2 chicken sandwich meals, i ask what all comes on the sandwich and she replied nothing but pickle... Read more
I was giving raw meat on my burgers
Complaint from Sabrina Cloud on 17 October 2022 about McDonalds.
I have ordered from McDonalds thru postmates and when i recieved my order the meat on my burgers were not done. Read more
Over charged
Complaint from Penny16 on 16 October 2022 about McDonalds.
I was in Wal-Mart at McDonald's and waiting on my order! Some little old lady came up and only wanted a cup! They gave her a small cup with nothing in it and they charged that poor woman $1.23 just... Read more
Fake billing messages
Complaint from Zayed khan on 11 October 2022 about McDonalds.
I have just got fake bill payment message from mc donald via text message Read more
Extremely unprofessional and rude manager and staff
Complaint from Tfrozen2014@gmail.com on 07 October 2022 about McDonalds.
I live very close to this McDonald's and I go in there almost every day and it seems around 6:00 p.m. is when this manager is on I don't know her name but I will find out. She is very... Read more
Took Way Too Long
Complaint from Bob C. on 04 October 2022 about McDonalds.
I pulled up to the drive through at 72nd and Pacific at 9:05 pm. At 9:24 I was able to place my order. I ordered two Mcdoubles and a large drink. at 9:36 I had not made it up to... Read more
So I placed an order on the MrD app and specifically requested large Mel's, I paid 222,70 for large packages filled half way through not to mention the fact that the whole order was not delivered the cold drink was... Read more
Disappointed
Complaint from Restaurant number 17638 on 28 September 2022 about McDonalds.
Order fish sandwich in drive thru after reaching my destination found the sandwich had only one bun cheese in the box brought it back to location no response from staff I just left Read more
So messed up
Complaint from Valeriegon on 26 September 2022 about McDonalds.
Placed mobile order it was the last of my money. I had to feed myself and kids. I got charged got to the drive through. And they said sorry we aren't taking orders I said I placed a mobile order... Read more
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