Marco’s Pizza complaint?

Do you have a dispute or a bad customer experience with Marco's Pizza? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 91 Marco's Pizza complaints we received.

There is no central Marco's Pizza phone number or email in our data, and the usual routes are two: the store that made your pizza, whose number is on your receipt and in the store locator on marcos.com, and the customer feedback section on marcos.com for anything the store does not resolve. The second route reaches the company rather than the franchisee, so use it when a location will not pick up or brushes you off. Keep the order number, the store location and the time of the order at hand.

Charged for an order the store says it never received? Start your complaint here: we help you set out the order number, the store and the time in minutes, drawing on thousands of complaint letters that actually worked.

Call the store that prepared the order as soon as you notice the problem, with the order number and a photo of what arrived: most locations will remake the order or refund it while it is still fresh in their system. If the store refuses or you cannot reach it, use the contact section on marcos.com and name the location, the date and the order number. For orders placed through DoorDash, Uber Eats or another delivery app, request the refund in that app, because it processed your payment. Check your bank statement afterwards: refunds promised by phone are not always processed. Refund promised on the phone and never on your statement? Describe the order, what went wrong and what you paid in your complaint here, and we push it out to the store and the company behind it by email, on social media and in print.

Marco's Pizza restaurants are largely franchise-owned, so the company needs the exact location to route your complaint to the right owner. Note the address or store number from the receipt, the date and time, and the names of the people you dealt with. Try the manager on duty first, then the feedback route on marcos.com with all of those details: complaints that name a specific store and a specific order are the ones that reach the franchisee.

Naming the location in your complaint here helps other customers of that same store find and confirm your case, and we bring it to the attention of the company through our complaint process.

First check whether it is a duplicate or a pending authorization: online orders sometimes show a temporary hold next to the real charge, and the hold usually drops off after a few days. If a charge remains that you did not make, or you were charged twice for one order, contact the store or use the contact section on marcos.com with the transaction date and the amount, and ask for a reversal in writing. If the company cannot explain the charge, dispute it with your bank or card issuer, and if you suspect your card details were misused, ask the issuer to replace the card. Keep screenshots of the order confirmations and the statement lines, and note the date you first reported it.

So far consumers reported 91 complaints about Marco's Pizza here, with an average rating of 1.2 out of 5. The most common themes: wrong or missing items, cold or undercooked pizza, deliveries that take far longer than promised, coupons and discounts that are not honored at checkout, charges customers did not authorize, and rude or unhelpful service when they try to get it fixed.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Marco's Pizza through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Marco's Pizza can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.