Liberty Mutual Complaint Sentiment: Neutral

Our sentiment meter has detected that Liberty Mutual complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Liberty Mutual, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

Liberty Mutual complaint process

Do you have a dispute or had a bad customer experience with Liberty Mutual? Submit your Liberty Mutual complaint through our platform to support its escalation, prompting their customer service to resolve it.

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How to file a complaint about Liberty Mutual?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Liberty Mutual complaints chart

We have received 1 complaints about Liberty Mutual over the last 12 months. The graph below shows a monthly breakdown.

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Liberty Mutual complaint statistics

Curious about Liberty Mutual's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!

17
Total complaints
17
Open Complaints
0
Complaints pending
0
Complaints resolved
1.4
/10 17 ratings

How to contact the customer service of Liberty Mutual?

Below, you will find the contact information for the complaint department of Liberty Mutual. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-295-2723
Contact form:

You can contact the customer service of Liberty Mutual by calling 1-800-295-2723. If you want to reach out to Liberty Mutual through their own website, you can use their contact form.

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Liberty Mutual reviews: (17)

Authentic experiences shared by our community for your benefit.

Not doing her job

Complaint from Insuranceisascam on 20 January 2024 about Liberty Mutual.

Advisor is rude. She doesn't do her due diligence. I have proved proof of innocents to her. This has been going on for almost a year. I had informed her I did NOT want to use my insurance. That I... Read more

Comments: 0
Rating:

Nicole ReeseAmy Kahn wow!

Complaint from Thomas00021 on 07 March 2023 about Liberty Mutual.

Filed a claim for storm damage and from the beginning Liberty Mutual has been terrible. Left multiple messages for Nicole and it took 3 weeks for her to finally call me back to tell me they are going to close... Read more

Comments: 0
Rating:

Deceptive Practices, price gauging

Complaint from tduford on 28 February 2023 about Liberty Mutual.

On January 25th, 2023 I was contacted by a Liberty Mutual agent informing me that My ex-husband had contacted them and requested that the joint insurance be severed. I had contacted the insurance company the week prior and was told... Read more

Comments: 0
Rating:

POOR communication POOR Customer Service

Complaint from PJ Freeman on 11 February 2023 about Liberty Mutual.

My home was affected by the worse storm I've seen in CA 1723. I lost a portion of my roof, that was foam and guess what they want to use the same roof that blew over..OMG! and my AC... Read more

Comments: 0
Rating:

TONY ELERSON

Complaint from TONY ELERSON on 01 December 2022 about Liberty Mutual.

SASHEEN BARTON CLAIM ADJUSTER FOR LIBERTY MUTUAL CONTINUE LIE TO ME ABOUT MY POLICY I WAS TOLD I DIDNT HAVE RIDE SHARING. COULD SOME ONE LOOK AT MY CLAIM ASP SHE STOP MY PAYMENT. SHE IS VOIDING A LOT OF... Read more

Comments: 0
Rating:

Not paying Claim

Complaint from Linda1954 on 07 November 2022 about Liberty Mutual.

My elderly Parents has an accident where they hit an armadillo in the road. My mom contacted shop to get this fixed. Per Liberty Shop did contact them but there was no claim filed prior so they refuse... Read more

Comments: 2
Rating:

PAYMENT DISPUTE

Complaint from TOPDOG on 05 August 2022 about Liberty Mutual.

I CANCELLED OUR POLICY VECAUSE STEEP INCREASES IN OUR HOMEOWNERS POLICY. ON MY AUTO POLICY AOS-251-806841-40 I RECEIVED A FINAL PAYMENT DUE FOR $122.50. I PAID FIRST PAYMENT UPFRONT AND EVERY PAYMENT UNTIL CANCELATION. I SHOULD OWE FOR A FEW... Read more

Comments: 0
Rating:

Overcharge of premiums for home insurance

Complaint from Searnest on 03 October 2021 about Liberty Mutual.

I bought a Liberty Mutual policy through Geico. My home is a 1558 sq foot structure. I have made NO claims since joining Geiko in 2012. Here is a list of my insurance premiums beginning in 2011: $903; $976; $1553;... Read more

Comments: 0
Rating:

Christopher Jones policyAOV-281-821174-40

Complaint from Christopher jones on 30 September 2021 about Liberty Mutual.

I had purchased a 6 month policy for my 1999 Ford F 350 at the end of June in July I bought a car and had it added on to the policy also for 6 months I asked the representative... Read more

Comments: 0
Rating:

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