While Liberty Mutual provides a variety of insurance services, complaint data from our community has flagged several recurring issues with their customer support and claims processes. Common complaints include poor communication, overcharging for premiums, and unresolved or denied claims. Customers also report unauthorized deductions from their accounts and difficulties with home and auto insurance coverage.
To avoid these issues, we strongly advise customers to review their policy details thoroughly, keep comprehensive records of communications, and monitor their bank statements for any unexpected charges. If problems arise, contact customer service immediately and escalate the issue if necessary. Additionally, documenting all interactions and having supporting evidence can help resolve disputes more efficiently.
Do you have a dispute or had a bad customer experience with Liberty Mutual? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Liberty Mutual.
Our sentiment meter has detected that Liberty Mutual complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Liberty Mutual, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 8, 2026
We have received 0 complaints about Liberty Mutual over the last 12 months. The graph below shows a monthly breakdown.
Curious about Liberty Mutual's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Liberty Mutual. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Liberty Mutual by calling 1-800-295-2723. If you want to reach out to Liberty Mutual through their own website, you can use their contact form.
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Helpful experiences shared by verified Liberty Mutual customers. Search, discuss and connect with other people in our community.
Complaint from Dlmjr58 on 29 May 2024 about Liberty Mutual.
We have had Liberty Mutual for years. Our home incurred hail damage to the roof. Their adjuster said we needed a new roof and sent us to the “inside adjuster”, Nicole Reese, who proceeded to get cross with our contractor;... Read more
Complaint from Insuranceisascam on 20 January 2024 about Liberty Mutual.
Advisor is rude. She doesn't do her due diligence. I have proved proof of innocents to her. This has been going on for almost a year. I had informed her I did NOT want to use my insurance. That I... Read more
Complaint from Thomas00021 on 07 March 2023 about Liberty Mutual.
Filed a claim for storm damage and from the beginning Liberty Mutual has been terrible. Left multiple messages for Nicole and it took 3 weeks for her to finally call me back to tell me they are going to close... Read more
Complaint from tduford on 28 February 2023 about Liberty Mutual.
On January 25th, 2023 I was contacted by a Liberty Mutual agent informing me that My ex-husband had contacted them and requested that the joint insurance be severed. I had contacted the insurance company the week prior and was told... Read more
Complaint from PJ Freeman on 11 February 2023 about Liberty Mutual.
My home was affected by the worse storm I've seen in CA 1723. I lost a portion of my roof, that was foam and guess what they want to use the same roof that blew over..OMG! and my AC... Read more
Complaint from TONY ELERSON on 01 December 2022 about Liberty Mutual.
SASHEEN BARTON CLAIM ADJUSTER FOR LIBERTY MUTUAL CONTINUE LIE TO ME ABOUT MY POLICY I WAS TOLD I DIDNT HAVE RIDE SHARING. COULD SOME ONE LOOK AT MY CLAIM ASP SHE STOP MY PAYMENT. SHE IS VOIDING A LOT OF... Read more
Complaint from Linda1954 on 07 November 2022 about Liberty Mutual.
My elderly Parents has an accident where they hit an armadillo in the road. My mom contacted shop to get this fixed. Per Liberty Shop did contact them but there was no claim filed prior so they refuse... Read more
Complaint from TOPDOG on 05 August 2022 about Liberty Mutual.
I CANCELLED OUR POLICY VECAUSE STEEP INCREASES IN OUR HOMEOWNERS POLICY. ON MY AUTO POLICY AOS-251-806841-40 I RECEIVED A FINAL PAYMENT DUE FOR $122.50. I PAID FIRST PAYMENT UPFRONT AND EVERY PAYMENT UNTIL CANCELATION. I SHOULD OWE FOR A FEW... Read more
Complaint from lillian38 on 24 May 2022 about Liberty Mutual.
I paid my premium in full on 3/2/2022 for 584.00 then on May 24 they took 44.00 out of my checking account with out any notice at all. They told me they sent a letter on 4/2/2022 never got it... Read more
Complaint from Searnest on 03 October 2021 about Liberty Mutual.
I bought a Liberty Mutual policy through Geico. My home is a 1558 sq foot structure. I have made NO claims since joining Geiko in 2012. Here is a list of my insurance premiums beginning in 2011: $903; $976; $1553;... Read more
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