I have applied for p2p order and provide all the payment evidence to prove that payment is successful and seller not release crypto kucoin never take any action and support seller even seller not provided bank statement Read more
KuCoin complaints
KuCoin Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about KuCoin over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
KuCoin complaint process
Do you have a dispute or had a bad customer experience with KuCoin? Submit your KuCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of KuCoin.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional KuCoin complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about KuCoin?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
KuCoin complaints chart
We have received 13 complaints about KuCoin over the last 12 months. The graph below shows a monthly breakdown.
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KuCoin complaint statistics
Curious about KuCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
34
Total complaints
33
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
34 ratings
How to contact the customer service of KuCoin?
Below, you will find the contact information for the complaint department of KuCoin. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
tech-support@kucoin.com
Contact form:
For KuCoin support through email, send your inquiry to tech-support@kucoin.com. If you want to reach out to KuCoin through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
KuCoin reviews: (34)
Authentic experiences shared by our community for your benefit.
Token Removed without final notice and fault on Kucoin Side
Complaint from Shahzaibyounis77 on 07 July 2023 about KuCoin.
I bought a token Alpaca for around 200 USDT a long time ago and after the dip, I took a pause on crypto trading. Then, when i tried to login to my account last month, the account was not logging... Read more
SCAMMER PROBLEM
Complaint from rexteo on 09 June 2023 about KuCoin.
I'm a merchant in kucoin for 4 month, i have met so many scammer, they r using other people account, kucoin only kyc player for the first time they create the account, and the scammer buy their account and start... Read more
KuCoin locked my account for asking to unbind my phone number.
Complaint from Drewpro81 on 29 March 2023 about KuCoin.
I recently did away with my Att phone and changed to Verizon. I did not think to change my KC account number before doing so. I requested to unbind my phone number and I had a message pop up saying... Read more
Stolen deposit
Complaint from Xgrizxhawk on 07 March 2023 about KuCoin.
I deposited $500 worth of a newly listed coin on KuCoin and my funds were not credited. They have coins with duplicate names and trading pairs so people will send them the wrong coin and they can never return to... Read more
Lost Trade Password
Complaint from Matan99 on 13 February 2023 about KuCoin.
Hi I have lost my trade password due to longtime not using it, When I ask to reset my Trade password I went useless and lenghty process which I sent everything they ask incluse video of mine with ID and dynamic... Read more
KuCoin withdraw process
Complaint from cccppp on 27 January 2023 about KuCoin.
12 months ago my account was hacked and my trading password was used in this process to convert funds to Bitcoin AND to withdraw them without any security notifications from KuCoin. I was devastated but then the market tanked and... Read more
Failed to Liquidate my Funds
Complaint from Bigviick on 22 December 2022 about KuCoin.
So on December 20th I mad a futures trade for up to 600 and 300 and it instantly liquidated as soon as I pressed market stop. It didn't hit the liquidate point yet. Also it got stuck and wouldn't let... Read more
Stole my money
Complaint from Mike G on 03 December 2022 about KuCoin.
I deposited money into my Kucoin.com account. When i tried withdrawing it, I got locked out of my account. Contacted customer support and got no help. Just one form letter after another. They would never answer something i... Read more
Kucoin prevent me to close my future account position
Complaint from SHbd on 15 November 2022 about KuCoin.
on 1109 when i had a solanausdt trade with future account kucoin didnt allow me to close the position when i was making profit and after couple hours allowed me to close the position in lose i talked to support... Read more
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