While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about KuCoin over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with KuCoin? Submit your KuCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 13 complaints about KuCoin over the last 12 months. The graph below shows a monthly breakdown.
Curious about KuCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of KuCoin. To amplify the impact of your complaint, please use our complaint form.
For KuCoin support through email, send your inquiry to tech-support@kucoin.com. If you want to reach out to KuCoin through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from V6E1J7 on 08 November 2022 about KuCoin.
On Feb 22, 2022, my KuCoin account therw was an unauthorized transaction on my account and someone withdrew 0.0745BTC (~3,500 USD worth). Upon reaching out to them, all the response they gave is your account is secure and if the... Read more
Complaint from Danny1365 on 06 November 2022 about KuCoin.
Hello, I set stop losses for my positions when i opened based on the kucoin stop loss recommendations and at the end they didn't even trigger and my positions got liquidated. This is stealing. In case those stop losses was... Read more
Complaint from pushprajj on 17 October 2022 about KuCoin.
Hi there, A while ago, I sent 500 USDT payment from my KuCoin account to a crypto project (Big Time) with an intention to buy their NFTs. However, at the time, they accepted only USDC. Therefore, they initiated a refund process,... Read more
Complaint from ryaneeee on 28 September 2022 about KuCoin.
Withdrew X amount of USDT from kucoin to a coinhako address. I selected KCC network. kucoin still allowed me to withdraw, and said the money was sent out from their sit, and i have to contact the receiving party. Coinhako... Read more
Complaint from ahmedkorany on 08 June 2022 about KuCoin.
I have put a spot limit order to sell a Crypto PLD at a specific USDT price. And the limit price condition is met as shown in the attached screenshot, but KuCoin didn't execute the spot limit order. And when... Read more
Complaint from Qasim on 28 May 2022 about KuCoin.
Unable to pass 2FA and authenticate into my Kucoin account, raised a support ticket, they advised some instruction, manged to complete the first part however the second part they require me to login to my Binance account and show some... Read more
Complaint from N0b0dy on 26 May 2022 about KuCoin.
Kucoins app has continued to lag freeze and stall when it is most required to work their application seems to bug out not allowing me to do a vast majority of things because the app is froze. I have lost... Read more
Complaint from 103954846 on 13 May 2022 about KuCoin.
Kucoin is fraud I bought ANCUSDT at 0.11 At 00.31 CST at 14-05-2022 for 300 usdt in cross margin trade after placing order in 1 second my debt ratio reached 97% and my position was liquidated so I check about... Read more
Complaint from Joel on 25 March 2022 about KuCoin.
Your request (1601848) has been updated 25 Feb 2022 - First email to support 26th Feb 2022 - Follow up and submitted ECDD 15th Mar 2022 - Send wallet screenshot of my debit card transactions purchase of crypto using my Grabpay card issued... Read more
Complaint from Kcshard on 08 March 2022 about KuCoin.
When I opened my new KuCoin account, I wrote down my account password. Later when I made a trade, I needed a trade passcode - I did not know the trade passcode was what I would need everytime I made... Read more
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