While some customers may still be encountering a bad experience, our sentiment meter has detected a -50% decline in complaints about KuCoin over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 15, 2024
Do you have a dispute or had a bad customer experience with KuCoin? Submit your KuCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 13 complaints about KuCoin over the last 12 months. The graph below shows a monthly breakdown.
Curious about KuCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of KuCoin. To amplify the impact of your complaint, please use our complaint form.
For KuCoin support through email, send your inquiry to tech-support@kucoin.com. If you want to reach out to KuCoin through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Leffe on 31 March 2024 about KuCoin.
No respons from support, one of their Telegram sites have scammad me and I have reported to support that totally ignore my reminders. Have even withdrawn some of my cryptos.Tried for three weeks to verify and get a KYC. Can’t... Read more
Complaint from Webhip on 14 March 2024 about KuCoin.
The price went up 1,000,000% overnight. I wanted to sell but nothing left in my account. Is it stolen? Might come back when the price drops again. The profit has been made and I get the worthless coins back I... Read more
Complaint from Feldy on 13 March 2024 about KuCoin.
It's like dealing with robots at this pathetic company, no human emotions involved. Read more
Complaint from truth-seeker on 05 March 2024 about KuCoin.
I requested to freeze my account in December 2023 because I was trying to get help from their telegram group, and then I accidentally sent some of my info to a scammer that was posing as a Kucoin employee. Anyway,... Read more
Complaint from joesgrille on 03 February 2024 about KuCoin.
I have been trying for hours to get someone to help me. I cannot log in and their support is unable to help me and they will not transfer me to someone who can help me. It is insane. They... Read more
Complaint from Cantiferous on 21 January 2024 about KuCoin.
I bought cryptocurrency tokens on another platform and sent to kucoin. I made mistake and didn't include a 'memo' which would link it to me account to receive. kucoin said thay could resolve this and charged me a $40 fee to... Read more
Complaint from Chetancc on 18 January 2024 about KuCoin.
I deposited some euros from debit card to kucoin but I never received it, I did exact as kucoin described but even after 10days I didn't received anything. I tried contacting numerous times with support team but they always says we... Read more
Lots of problems . 1- I had 250 usdt and suddenly my usdt sent to lending - I always lose with kukoin . They are scammers cheaters - when I sell the price goes up after 1 second and when... Read more
Complaint from Davide on 09 October 2023 about KuCoin.
I setup the stop loss of a transaction at 3%, this morning I check my open positions and I see that the one with 3% stop loss automatically stopped at 17.4%. I lost 14% more than what I decided, and the... Read more
Complaint from MTL 62 on 26 September 2023 about KuCoin.
Tried to make 2nd withdrawal, as we had made a deposit from 2 different wallets. (not sure why that is a problem). They don't raise any queries when you're doing this only when you wish to withdraw it. Completely unethical.... Read more
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