KuCoin Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -50% decline in complaints about KuCoin over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 24, 2024

KuCoin complaint process

Do you have a dispute or had a bad customer experience with KuCoin? Submit your KuCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of KuCoin.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional KuCoin complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about KuCoin?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

KuCoin complaints chart

We have received 13 complaints about KuCoin over the last 12 months. The graph below shows a monthly breakdown.


KuCoin complaint statistics

Curious about KuCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 34 ratings

How to contact the customer service of KuCoin?

Below, you will find the contact information for the complaint department of KuCoin. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
Contact form:

For KuCoin support through email, send your inquiry to tech-support@kucoin.com. If you want to reach out to KuCoin through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

KuCoin reviews: (34)

Authentic experiences shared by our community for your benefit.

No response from support, after being scammed

Complaint from Leffe on 31 March 2024 about KuCoin.

No respons from support, one of their Telegram sites have scammad me and I have reported to support that totally ignore my reminders. Have even withdrawn some of my cryptos.Tried for three weeks to verify and get a KYC. Can’t... Read more

Comments: 0

WLDDOWN disappeared from account

Complaint from Webhip on 14 March 2024 about KuCoin.

The price went up 1,000,000% overnight. I wanted to sell but nothing left in my account. Is it stolen? Might come back when the price drops again. The profit has been made and I get the worthless coins back I... Read more

Comments: 0

Can't log into account

Complaint from Feldy on 13 March 2024 about KuCoin.

It's like dealing with robots at this pathetic company, no human emotions involved. Read more

Comments: 0

Frozen Account since December 2023

Complaint from truth-seeker on 05 March 2024 about KuCoin.

I requested to freeze my account in December 2023 because I was trying to get help from their telegram group, and then I accidentally sent some of my info to a scammer that was posing as a Kucoin employee. Anyway,... Read more

Comments: 1


Complaint from joesgrille on 03 February 2024 about KuCoin.

I have been trying for hours to get someone to help me. I cannot log in and their support is unable to help me and they will not transfer me to someone who can help me. It is insane. They... Read more

Comments: 0

Ridiculous fees to not even fix the problem

Complaint from Cantiferous on 21 January 2024 about KuCoin.

I bought cryptocurrency tokens on another platform and sent to kucoin. I made mistake and didn't include a 'memo' which would link it to me account to receive. kucoin said thay could resolve this and charged me a $40 fee to... Read more

Comments: 0

Fiat deposit not arrived

Complaint from Chetancc on 18 January 2024 about KuCoin.

I deposited some euros from debit card to kucoin but I never received it, I did exact as kucoin described but even after 10days I didn't received anything. I tried contacting numerous times with support team but they always says we... Read more

Comments: 0


Complaint from Waelbnd on 24 October 2023 about KuCoin.

Lots of problems . 1- I had 250 usdt and suddenly my usdt sent to lending - I always lose with kukoin . They are scammers cheaters - when I sell the price goes up after 1 second and when... Read more

Comments: 0

Setup stop loss at 3% and lost 17.4%

Complaint from Davide on 09 October 2023 about KuCoin.

I setup the stop loss of a transaction at 3%, this morning I check my open positions and I see that the one with 3% stop loss automatically stopped at 17.4%. I lost 14% more than what I decided, and the... Read more

Comments: 0

Asked for USD2001 for each transaction to verify !!

Complaint from MTL 62 on 26 September 2023 about KuCoin.

Tried to make 2nd withdrawal, as we had made a deposit from 2 different wallets. (not sure why that is a problem). They don't raise any queries when you're doing this only when you wish to withdraw it. Completely unethical.... Read more

Comments: 0

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