While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about KuCoin over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 2, 2024
Do you have a dispute or had a bad customer experience with KuCoin? Submit your KuCoin complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of KuCoin.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional KuCoin complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 13 complaints about KuCoin over the last 12 months. The graph below shows a monthly breakdown.
Curious about KuCoin's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of KuCoin. To amplify the impact of your complaint, please use our complaint form.
For KuCoin support through email, send your inquiry to tech-support@kucoin.com. If you want to reach out to KuCoin through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sreeram on 20 February 2022 about KuCoin.
I used fast trade option to deposit fiat to kucoin. The transaction was successful. Money got debited but now it's not showing in app. It's been more thane 3 days since i lost the money. They haven't refunded Read more
Complaint from Kev42069 on 24 December 2021 about KuCoin.
I submitted a withdrawal on kucoin of 46,531.65 XYO and I entered in my MetaMask account and planned on letting it sit over a year before I checked the value of it again. This was roughly 460 days ago. I... Read more
Complaint from Adnaan on 05 July 2021 about KuCoin.
It has been over a week .Today is the 5th of July 2021.All my assets are missing from my Kucoin account and Kucoin support has been unable to understand anything. They keep sending me the same answer every time... Read more
Complaint from Fair Witness on 30 June 2021 about KuCoin.
On May 4, 2021, I sent a small transfer of 0.08 BNB (about 50 USD at that time) to the wallet of the Kucoin exchange without specifying the memo. The support team responded to the request (610396) about the transfer... Read more
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