While Jollibee is a beloved fast-food chain serving millions of customers worldwide, complaint data from our community has flagged several recurring issues affecting the overall customer experience. Common complaints include undersized portions, missing or incomplete orders, and instances of poor food quality, such as uncooked chicken. Additionally, issues with poor customer service and inappropriate employee behavior have been noted which significantly impact customer satisfaction.
To avoid these issues, we advise customers to double-check their orders upon receipt, address any discrepancies immediately, and provide detailed feedback to the management for resolution. If you encounter any problems, document your experience and escalate it through the appropriate customer service channels.
Do you have a dispute or had a bad customer experience with Jollibee? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Jollibee.
Our sentiment meter has detected that Jollibee complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Jollibee, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 2 complaints about Jollibee over the last 12 months. The graph below shows a monthly breakdown.
Curious about Jollibee's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Jollibee. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Jollibee by calling 732-902-0928. If you want to reach out to Jollibee through their own website, you can use their contact form.
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Helpful experiences shared by verified Jollibee customers. Search, discuss and connect with other people in our community.
Complaint from Peter Paul on 18 March 2025 about Jollibee.
I am so in love so fan of sundae of jollibee. But the consistency of the sundae I bought now is different not soft and different it’s like crushy Ice. Different from the usual I bought I hope the ice... Read more
Complaint from Myds on 08 February 2025 about Jollibee.
I can order before from my Jollibee App for a delivery but now laway no store available for delivery how come we are near from Jollibee Diversion Lucena City and Calumpang Tayabas . We are starving and we miss ordering... Read more
Complaint from Jha on 26 September 2024 about Jollibee.
11:03PM Nag order ako ng 2 - 1pc. Chicken at 1 Jumbo Fries 11:35PM May tumawag sa akin ang isang jollibee crew to my pin location, tinext ko pa sa kanya yung exact location kung saan nya i-pipin at... Read more
Complaint from Lekisha on 10 September 2024 about Jollibee.
Order a 10pc, chicken was half cooked, gravy spoil rice sticky Read more
Complaint from jenerebus27@gmail.com on 21 August 2024 about Jollibee.
I don't plan on leaving feedback, but this is the third time my order has been messed up. This time, not only was the order incorrect, but we were also missing utensils (for takeout). My Chicken Joy had no gravy,... Read more
Complaint from Dorothee A. on 05 May 2024 about Jollibee.
Good morning, My husband Rafael Anglo is a dialysis patient, his schedule is first case that means he had to buy food first before he will undergoe the treatment. Last wednesday May 1 , 2024 he went on... Read more
Complaint from Emz999 on 19 April 2024 about Jollibee.
Undersized Chicken and rice is very small, not 1 cup of rice. Panira ng family day. Read more
Complaint from Anonymous12300 on 11 April 2024 about Jollibee.
Hi! This email is to give your organization an awareness that your employees, especially Jenny Rose Leonida, are not well educated and ethical when it comes to handling their part timers. Kindly look into this matter because it will definitely... Read more
Complaint from Joms on 05 April 2024 about Jollibee.
Your serving is really small. Been ordering Jollibee and your food and serving makes me sad. I'm unsatisfied customer. This is not worth my money Read more
Complaint from Lyzza on 03 April 2024 about Jollibee.
We ordered 2 order of C5 and 1 order of chicken nuggets, and on a separate receipt we order C1 and a mix and match for our friend, we told the cashier we want a thigh part for the chicken,... Read more
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