Jollibee complaint: Unsatisfied costumer

Good afternoon..I would like to fully report the Jollibee branch in 2488 B-6-B aguinaldo highway ANABU 1-E Imus cavite..I did go to the drive thru and order a food for may family.and why 11:30am which is lunch time time frame already and they don’t have a ready chicken on the rack. I order 8 PCs chicken,6pcs burger steak.and they said 18mins to wait and I say yes.i have my baby in the vehicle which is 13months old..WE WAITED ABOUT 30MINS IN THE PARKING WHILE MY DAUGHTER IS CRYING ALREADY..THE WORST PART IM THE ONE WHO GO INSIDE OF TYE BRANCH JUST TO ADDRESS MY WAITING TIME IN THE PARKING..THE CHICKEN IS UNDER COOK WHEN I ARRIVE HOME..WE PAY THE FULL PRICE IN RETURN, DISORGANIZED BRANCH AND MANAGER WHO’S KEEP TALKING BACK TO PUSH THERE POINT INSTEAD TO IMPROVE THE OPERATION..VERY DISAPPOINTED JOLLIBEE SINCE IM A CHILD IM YOUR SUPPORTER TO YOUR CORP.WE CAN DO BETTER SERVICES TO OUR COSTUMER RATHER THAN GIVING LAME EXCUSES TO THE PEOPLE.
Note check the cctv for the time frame of the order and the release