No one has done anything about it may not receiving my purchase
Complaint from Kimbailey on 17 August 2023 about Etsy.
I never received the product never got a credit Read more
Etsy complaints
Etsy Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Etsy over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Etsy complaint process
Do you have a dispute or had a bad customer experience with Etsy? Submit your Etsy complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Etsy.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Etsy complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Etsy?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Etsy complaints chart
We have received 20 complaints about Etsy over the last 12 months. The graph below shows a monthly breakdown.
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Etsy complaint statistics
Curious about Etsy's track record in addressing complaints within the Luxury category? Dive into the all-time complaints data right here!
28
Total complaints
28
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
28 ratings
How to contact the customer service of Etsy?
Below, you will find the contact information for the complaint department of Etsy. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
718-855-7955
Contact form:
You can contact the customer service of Etsy by calling 718-855-7955. If you want to reach out to Etsy through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Etsy reviews: (28)
Authentic experiences shared by our community for your benefit.
Abuse by seller
Complaint from C. Brown on 15 August 2023 about Etsy.
I purchased something from a seller on etsy and was asked to do a review, it never arrived so I gave 1 star and and sad Cannot comment never arrived next thing the seller is contacting me on... Read more
Permanently Suspended My Account for Products such as Drug Paraphernalia or Weapons…I HAD NOTHING OF THE SORT IN MY STORE
Complaint from Islandinkdesigns on 13 August 2023 about Etsy.
Etsy permanently closed my account for selling products against their policy such as drug paraphernalia and weapons….I sold tumblers! Now they are holding $488 of my money and will not respond to my support requests. This has to be illegal! Read more
Etsy Keeping 90% of Sellers' Funds for Months
Complaint from AnotherEtsySeller on 18 July 2023 about Etsy.
Etsy placing payment reserves on thousands of established sellers with thousands of sales and positive reviews, with no warning or recourse. Also claim to hold 75% and release 25%, however, then take all fees and taxes from the 25% they release,... Read more
Accused me falsely for fraud chargeback
Complaint from Ellise on 15 July 2023 about Etsy.
Been with Etsy a year now and out of no where they suspended my account with NO reason. Emailed 3 times to get clarification and was ignored. Tried to appeal even though I didn't know the reason. They replied saying... Read more
Payment reserves. Are they even legal?
Complaint from CarolineCaroline on 15 July 2023 about Etsy.
Etsy payment reserves are ruining lives. They hold back 75% of seller’s funds for up to 45 days, or until a tracking link is supplied. That’s what they say… but it’s a lie. I have one order to dispatch worth £15.... Read more
Suspension and billing
Complaint from Palak777 on 15 July 2023 about Etsy.
Hi it's Palak777 here. My shop Palak777 was suspended for the whole month and I didn't even used it, then why should I pay the bill. Read more
Etsy suspended my account for no reason as soon as I set up my shop
Complaint from HoneytimeSundries on 24 June 2023 about Etsy.
I only have one listing so far but I have more ready and they include apparel with original designs and other art that I design. It seems like this suspension was made in error. I cannot seem to find any reasons... Read more
Account suspension for no reason
Complaint from Scammed by Etsy on 25 May 2023 about Etsy.
I do not believe this treatment by the customer reps of Etsy. I will keep complaining until I am provided a solution. My account was suddenly shut down without any warning, the next step was that they permanently disabled my... Read more
ETSY sellers app does not work
Complaint from Alice Proia on 25 May 2023 about Etsy.
ETSY introduced an new app for sellers on May 23. It is unusable because new app does not upload photos.ETSY will not allow posting of new items with out photos. Since May 23 I have been in touch with ETSY... Read more
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