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Etsy complaint: Payment reserves. Are they even legal?

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Filed 15 Jul 2023 by Caroline

Etsy payment reserves are ruining lives.
They hold back 75% of seller’s funds for up to 45 days, or until a tracking link is supplied.

That’s what they say… but it’s a lie. I have one order to dispatch worth £15. Yet £130 is being held back for 6 orders?

The one item I have to dispatch was listed at £15 £12 international shipping. Etsy took a total of 10 different fees and taxes for that sale and I ended up with £19… so the £15 listing earned me only £7 after etsy fees and shipping costs. When an item sells from an offsite ad (you can’t opt out of this), they take an extra 15%. So total etsy fees are 35% OF THE WHOLE ORDER – including shipping!

Not satisfied with earning more profit than their makers, they impose payment reserves on good sellers like me. Payment reserves have forced me to apply for Universal Credit and use a food bank,

Etsy complaint: Payment reserves. Are they even legal?
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1 comment

  1. Another Etsy Seller

    In case you haven't seen it yet, here is a report from Sky News in the UK regarding payment reserves being placed on Etsy shops all over the world, with no warning or recourse: https://news.sky.com/story/they-are-holding-15-000-i-basically-cant-afford-food-etsy-sellers-claim-platform-is-imposing-75-reserves-on-their-sales-12921271

    And also a petition for Etsy to lower their payment reserve amounts: https://www.change.org/p/please-sign-this-petition-to-bring-the-retainer-percentage-amount-down-so-small-businesses-can-still-operate-on-etsy?lang=en-US
    Please sign & share :)

    Reply

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