Missing food
Complaint from Reg on 15 November 2022 about Deliveroo.
Dear SirMadam Deliveroo not delivered food from Dixy Chicken and don't provide any compensation Read more
Deliveroo complaints
Deliveroo Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Deliveroo over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Deliveroo's offerings.
Sentiment data last updated on May 8, 2024
Deliveroo complaint process
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Deliveroo complaints chart
We have received 12 complaints about Deliveroo over the last 12 months. The graph below shows a monthly breakdown.
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Deliveroo complaint statistics
Curious about Deliveroo's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
44
Total complaints
43
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
44 ratings
How to contact the customer service of Deliveroo?
Below, you will find the contact information for the complaint department of Deliveroo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+44-203-6999-977
Contact form:
You can contact the customer service of Deliveroo by calling +44-203-6999-977. If you want to reach out to Deliveroo through their own website, you can use their contact form.
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Deliveroo reviews: (44)
Authentic experiences shared by our community for your benefit.
Supscription wrongly charged
Complaint from Dayani on 05 November 2022 about Deliveroo.
My credit card has been charged for deliveroo plus subscription since June 2022 without sending a message or invoice. I she not been using the card since early this year due to non-delivery of orders and poor customer service Read more
Compensation
Complaint from Gemma Exall on 05 November 2022 about Deliveroo.
We ordered through the app from KFC - Brook Retail Park, Clacton, Essex After over an hour wait we called deliveroo who advised us that we could request a full refund online using the app as it was an exceptional long... Read more
Deliveroo don't deliver
Complaint from V.Unhappy customer on 31 October 2022 about Deliveroo.
If you want to be told your order will take 30 minutes... and you're still waiting 2.5 hours later ... with no update , contact customer services who still cant give you an update... (for a couple packs of biscuits!!)... Read more
No money no food
Complaint from FRANKIEBAKER2 on 16 October 2022 about Deliveroo.
I have patiently waited 2 hours for my delivery. I have 3 hungry children here who are starving with no breakfast no one has contacted me about my order and when I have tried to live chat Paulo, Rosemarie and... Read more
Very slow delivery
Complaint from Barca on 07 October 2022 about Deliveroo.
Delivery was from Thai Orchid less than 1 mile from address. Notified driver on her way at 19:17. Should have been at mine at 19:25 (at latest). Literally drove past end of road advised delivery in 2 mins - then... Read more
riding motorbike badly
Complaint from louise.r.collins@hotmail.co.uk on 16 September 2022 about Deliveroo.
Tuesday around 3.30pm my sister and daughter crossing goldney road w9 a Deliveroo driver coming from Chippenham Road onto Goldney road did not want to stop as the other cars did speed past my daughter clipping her school bag and... Read more
4 hour wait and then told order cancelled. Full stop.
Complaint from Burkey on 11 September 2022 about Deliveroo.
Waited over 4 hours for an order to be delivered. Due date kept getting pushed back. Messages driver was on his way etc. Finally got a message order was cancelled with no explanation. Contacted restaurant who claimed food had... Read more
Deliverymuch too late
Complaint from Tzipor on 21 July 2022 about Deliveroo.
I ordered a lunch meal for me and another person at about 13:20 on 16 July 2022. The order ID was 2999. By 15:20 the order had not been delivered. So I gave up and made other arrangements for... Read more
Non notification delivery of food according to instructions - Now missing
Complaint from SazY on 06 July 2022 about Deliveroo.
I have been ordering from Deliveroo since it’s inception. The instructions are press RING - in order to us? Leave - “MUST CLOSE GATE”. This always works as we run out to collect it ( my daughter is newly... Read more
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