Our sentiment meter has identified a 100% increase in complaints about Deliveroo over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Deliveroo's offerings.
Sentiment data last updated on May 8, 2024
Do you have a dispute or had a bad customer experience with Deliveroo? Submit your Deliveroo complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 12 complaints about Deliveroo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Deliveroo's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Deliveroo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Deliveroo by calling +44-203-6999-977. If you want to reach out to Deliveroo through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Lynncolburn@ gmail.com on 04 January 2023 about Deliveroo.
I ordered from deliveroo kentucky chicken on on December 31st.2022. When food arrived it was cold incomplete order. You could tell food had been cold for sometime . Gravy was also cold . Chips were not complete. Read more
Complaint from Anjirina92 on 27 December 2022 about Deliveroo.
I have placed the order , my boyfriend came out and he was waiting outside as the driver said he can’t find the adress, it was around 10 min while he was waiting in the rain i was calling driver... Read more
Complaint from Not again on 23 December 2022 about Deliveroo.
We ordered some food from burger king at 7.25pm today, we checked the tracker at 8.50pm and to our shock it informed us that our food had been delivered at 8.00pm. We called the deliveroo telephone number and the agent... Read more
Complaint from Stressionstudy on 14 December 2022 about Deliveroo.
Deliveroo never delivered my food. First of all, they said that they called me and none answered the phone, which is false, then they that the food was not delivered, then they said that it was delivered but I had... Read more
Complaint from Turner on 13 December 2022 about Deliveroo.
Order 2635 placed at Co-op, Carlton Parade, Orpington picked there less items not in stock then handed to Deliveroo driver Tues 131222. Driver rang 3.14pm was parked outside my house said he didn't have my order ... Read more
Complaint from JoeyO1971 on 12 December 2022 about Deliveroo.
I placed an order last Friday and when the driver arrived, he took a 2 digit code from me before handing me my order. He then asked me (a 51 year old woman) for ID as my order contained alcohol,... Read more
Complaint from Director209 on 29 November 2022 about Deliveroo.
I ordered a coffee as i usually do in the morning, I did not receive the coffee but was informed by my Neighbour that the driver had pulled up, then dropped my coffee all over himself and his bike then... Read more
Complaint from Child and company-2009 on 26 November 2022 about Deliveroo.
Ordered food via deliveroo. I waited by the door for the delivery closer to the time to make sure that I did not miss it… delivery time kept changing… then 10 minutes later website updated that it was delivered but... Read more
Complaint from fee19 on 22 November 2022 about Deliveroo.
I ordered some food from flames via Deliveroo the driver messaged my number to say he was downstairs in carpark I'm on a top floor flat and informed him I was on my way down I got into carpark waved... Read more
Complaint from Nikmg on 17 November 2022 about Deliveroo.
The driver claims he delivered but I was waiting outside I suspect he stole the items or went to the wrong address Read more
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