Deliveroo complaint: Food not delivered and the tracking said it had been delivered
Filed 23 Dec 2022 by Paul
We ordered some food from burger king at 7.25pm today, we checked the tracker at 8.50pm and to our shock it informed us that our food had been delivered at 8.00pm. We called the deliveroo telephone number and the agent had no information about the missing delivery, and offered to process the order again informing us that the delivery may take up to another hour. We are astonished that the system showed that it had been delivered! We asked for a refund and we were told that this could take 5 to10 working days. We find it hard to believe that a company that advertises how great the service is, can get it so wrong on all levels. Extremely annoyed at the poor service that we have received, and we are not going to use this service again! Its been an absolute shambles!
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