Failed delivery. Poor customer service. Bullying
Complaint from Britquester on 22 March 2024 about Deliveroo.
Driver failed to deliver, Lied about location. Customer service abused and then banned me Read more
Deliveroo complaints
Deliveroo Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Deliveroo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Deliveroo complaint process
Do you have a dispute or had a bad customer experience with Deliveroo? Submit your Deliveroo complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Deliveroo.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Deliveroo complaints chart
We have received 11 complaints about Deliveroo over the last 12 months. The graph below shows a monthly breakdown.
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Deliveroo complaint statistics
Curious about Deliveroo's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
43
Total complaints
42
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
43 ratings
How to contact the customer service of Deliveroo?
Below, you will find the contact information for the complaint department of Deliveroo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+44-203-6999-977
Contact form:
You can contact the customer service of Deliveroo by calling +44-203-6999-977. If you want to reach out to Deliveroo through their own website, you can use their contact form.
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Deliveroo reviews: (43)
Authentic experiences shared by our community for your benefit.
We ordered priority delivery, driver on the map after picking up our order was stopped at another store for 5/10mins waiting for another order. (Clearly paid for a service we didn't get) then when he eventually turns up around 20mins... Read more
Reimbursement required
Complaint from Her indoors on 12 September 2023 about Deliveroo.
Saturday 9th September, approximately 8pm, I ordered a crispy chicken in a bun, small fries and chocolate milkshake. Including service charge and delivery(?) my bill was just short of £20. Trying to track down who the onus is on is... Read more
I don't received my order
Complaint from Hany on 25 August 2023 about Deliveroo.
I bought 3 pizza I don't received till now Read more
Cold missing food
Complaint from Jesse Mcquade on 17 August 2023 about Deliveroo.
I orderd food to not get full order then do e order help for them not rwfund correct ammount then agent rudley cut me off chat i want a full refund and wont use them again Read more
Failure to Deliver Order email from Deliveroo to Rider
Complaint from Flora on 02 August 2023 about Deliveroo.
I am a Deliveroo rider. Deliveroo send me an email mentioning a customer complaining that they did not receive the order marked as delivered. Deliveroo has a system in place, where we need to send notifications to the customer, give them... Read more
Missing items and SOP
Complaint from Helena B on 05 July 2023 about Deliveroo.
I have paid for a membership and this is not my first incident. On 30 June 2023, I ordered for two family members who were unwell from the Soup Spoon. When the items appeared, 2 mains were missing and 3... Read more
KFC Order 03/07/2023
Complaint from JaseBabes on 04 July 2023 about Deliveroo.
At proximately 19:15 on 3rd July I placed an order through Amazon for a KFC meal. The website advised a delivery time between 17:30 17:45. At 17:30 I went to reception (address is a hotel) and waited there for... Read more
late delivery/food cold
Complaint from marshmallow on 29 June 2023 about Deliveroo.
Food ordered and it arrived 12 mins after and I paid the premium fee yo get it delivered quicker but no not on time either but yes late Read more
Unauthorised minthycharges
Complaint from Goh Bryan on 29 June 2023 about Deliveroo.
I never use your service.why are your charging me for a monthy fee?i demanded a full refund. Read more
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