Deliveroo complaint: Driver dropped my order on the floor outside, no refund for loss that was not my fault!
Filed 29 Nov 2022 by victoria
I ordered a coffee as i usually do in the morning, I did not receive the coffee but was informed by my Neighbour that the driver had pulled up, then dropped my coffee all over himself and his bike then decided to drive off, leaving a mess on the rd. and curb outside my house. I reported the items as not received and took a photograph of the mess outside on the app, (this doesn’t save to my phone).
I then ordered another coffee as i wanted my drink.
I have been charged twice when i only received 1 drink and i am being told i cannot get a refund.
Im furious, i have been a customer for a long time and spend a lot of money, i did not receive what i paid for!
I have no proof as i didnt receive any item, all i had was the mess outside, to which i photographed and sent via the app, i dont have a copy and they keep asking for it.
Report
Discussion
0 comments
No comments yet. Been through something similar with Deliveroo? Start the discussion above.
More Deliveroo complaints
View all 44Food not delivered and the tracking said it had been delivered
We ordered some food from burger king at 7.25pm today, we checked the tracker at 8.50pm and to our shock…
Driver stole my order and tried to reverse his car into me, now I can’t get a refund!
I placed an order last Friday and when the driver arrived, he took a 2 digit code from me before…
No Delivery, No refund
Ordered food via deliveroo. I waited by the door for the delivery closer to the time to make sure that…