Deliveroo complaint: Deliveroo don’t deliver

If you want to be told your order will take 30 minutes… and you’re still waiting 2.5 hours later … with no update , contact customer services who still cant give you an update… (for a couple packs of biscuits!!) then yes , go to deliveroo !! Absolute crap service… they take the money then service is an after thought! It’s not the restaurants at fault, it’s 100% deliveroo and their system.. completely flawed!!
Customers act in good faith by using your service , there are many other around, they act based on your estimated times. I have used you 5 times in recent weeks and EVERY time it’s been waaaay over the maximum time limit and no one can ever give me an update. I feel like an idiot giving the service a 5th chance. NEVER.. EVER again ! Half my order was missing and They don’t give refunds either ! Check their social media and you will see lots of complaints like this one