While BC Transit provides essential transportation services, complaint data from our community highlights several recurrent issues. Common complaints include buses not stopping at designated stops, delays, and bus drivers exhibiting rude behavior. Additionally, passengers often report abrupt cancellations, rash driving, and buses departing ahead of schedule.
To avoid these issues, we recommend passengers arrive at bus stops well in advance of scheduled times and monitor route updates. If you encounter any problems, report them to customer service promptly and document your experience, including times and bus numbers, for a more effective resolution.
Do you have a dispute or had a bad customer experience with BC Transit? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to BC Transit.
Our sentiment meter has detected that BC Transit complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with BC Transit, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about BC Transit over the last 12 months. The graph below shows a monthly breakdown.
Curious about BC Transit's track record in addressing complaints within the Public Transport category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of BC Transit. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of BC Transit by calling 250-382-6161. If you want to reach out to BC Transit through their own website, you can use their contact form.
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Helpful experiences shared by verified BC Transit customers. Search, discuss and connect with other people in our community.
Complaint from Working seniorwho rides the bus and relies on it on 16 April 2025 about BC Transit.
I’ve been using the printed bus schedules for Powell River. On Wednesday, April 13, 2025 I was at the bus stop 10 minutes before the bus was due to arrive. It never came. I had to wait an hour for... Read more
Complaint from Tavleen on 18 October 2023 about BC Transit.
Was at pandosy and groves at 9:47 pm today, waiting for 008 bus (towards ruthland) Indian bus driver saw me, didn’t stop by Strict action got to be taken, this isn’t the first time him not stopping by. Check the footage do... Read more
Complaint from Jhonharris on 13 October 2023 about BC Transit.
Bus 9399 bus route 21 aprox time 8:20 from downtown. The chofer was very vey unkind with people, the worst experience in a bus in Victoria. Read more
Complaint from Subhneet kaur on 11 October 2023 about BC Transit.
We work at walmart. We are teenagers. We end our shift at 10 p.m exact. We were standing at the stop and bus driver didn't stop for us. 😒 like...can't we even expect drivers to stop at the bus stop... Read more
Complaint from Nav on 05 October 2023 about BC Transit.
Hey there, I’m a regular transit user and I pay $105 every month to take the services. I get off from work at 4 and reach 140 street and Fraser highway around 5. There is not even a single day... Read more
Complaint from Sbbbb on 29 September 2023 about BC Transit.
321 busses are often either always full or have sudden cancellations. It’s become more unreliable in recent years. Plus, R1 should extent further down to whiterock Center as more people can’t catch the 394 express bus, which is only available... Read more
Complaint from Mkaur on 23 September 2023 about BC Transit.
595 bus service to Langley enter is so poor. Always not on time. Specially in the evening. Plz increase the service of 595. Thank you Read more
Complaint from Jasmeen on 18 September 2023 about BC Transit.
323 service should be increased as when buses come in mid area they are always so full especially in the noon and I always wait at the stop and sometimes I have to wait to get 4th bus. We people... Read more
Complaint from Fabrizio on 16 September 2023 about BC Transit.
I have been consistently arriving late to work and university for about a week due to the chronic delays of buses 2 and 5. In the transit application, it is evident that they repeatedly cancel the arrival of the bus,... Read more
Complaint from Pooja Gupta on 11 September 2023 about BC Transit.
Driver is driving so rack less and breaking harshly. He doesn’t really know how to drive calmly. At a lot of stop sign he breaks like no tomorrow. Read more
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