we ordered 2 roast beef sandwiches and they said they were out of meat. ordered 2 hamburgers and was told only had 1 left? wanted 2 orders of curly fries was told they were out how can a roast beef... Read more
Arbys complaints
Arbys Complaint Sentiment: Neutral
Our sentiment meter has detected that Arbys complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Arbys, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 26, 2024
Arbys complaint process
Do you have a dispute or had a bad customer experience with Arbys? Submit your Arbys complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Arbys.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Arbys complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Arbys?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Arbys complaints chart
We have received 10 complaints about Arbys over the last 12 months. The graph below shows a monthly breakdown.
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Arbys complaint statistics
Curious about Arbys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
80
Total complaints
80
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
80 ratings
How to contact the customer service of Arbys?
Below, you will find the contact information for the complaint department of Arbys. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-599-2729
Contact form:
You can contact the customer service of Arbys by calling 1-800-599-2729. If you want to reach out to Arbys through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Arbys reviews: (80)
Authentic experiences shared by our community for your benefit.
Jamocha shakes
Complaint from dahornberger21@gmail.com on 28 May 2022 about Arbys.
They have no flavor . They just taste like ice cream something is surely missing. they are suppose to have a coffee taste. If I want plain ice cream I would have gotten one and it would have been cheaper.... Read more
Problems last 5 trips to this location
Complaint from Tired Customer on 22 May 2022 about Arbys.
Today 05222022 4:20 pm Ordered Chicken club wrap received Pecan Chicken salad sandwich Ordered 3 buffalo chicken sliders received 1 buffalo chicken slider, 1 turkey slider, 1 beef slider, 1 beef with cheese slider. Did not notice until I got home.... Read more
STUPID WORKERS IN DRIVE-THRU
Complaint from CREWZETTE on 20 May 2022 about Arbys.
On the afternoon of Thursday, 5192022 I went to Arby's thru the outside drive-thru to order 2 Chicken Salad Sandwiches 1 Large Iced Tea (half sweet half unsweet). The lady at the window try to give me a... Read more
Complete incompetence
Complaint from S Camp on 30 April 2022 about Arbys.
We ordered 2 meals with Small drinks and small crinkle cut fries! We got 2 beef and cheddars and Curley fries! I am allergic to onions and these sandwich’s have onion buns!!! We are traveling and didn’t know what they did until... Read more
Wrong food given and a shortage
Complaint from ljr19183 on 30 April 2022 about Arbys.
On 04222022 i went through the drive thru. I presented coupons for some of the order. When I drove home I found my order all wrong. I had a coupon for 2 classic roast beefs for $5. Got only one.... Read more
No roast beef
Complaint from Sbennin on 23 April 2022 about Arbys.
I went to Arby's on 42222 around 1pm to get a regular roast beef meal. After waiting in line for awhile I was informed that they had NO ROAST BEEF. I didn't know what to order and asked for... Read more
Terrible fish sandwich and super slow service
Complaint from Vern on 11 April 2022 about Arbys.
On Sunday, April 10 there were three cars in front of us. From the time we placed our order to the time we got to the window for pickup, twenty minutes had gone by. Far too long to wait for... Read more
hi, I have long frequented the Arby's in my town and lately service has been worse than normal. LONG wait in the drive thru, inside NOT open. We cannot wait for the fish special to come around, 2 for $6?... Read more
6 friends and family go sick after eating at this location on 3-27-2022
Complaint from Dont eat at arbys on 30 March 2022 about Arbys.
6 of my friends and family including myself are very sick with nausea, diarrhea, vomiting, headache and stomach cramps. We all ate at the Arbys in wilkesboro nc on 3-27-2022. This has created ER visits and having to be out... Read more
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