Arbys Complaint Sentiment: Neutral

Our sentiment meter has detected that Arbys complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Arbys, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Arbys complaint process

Do you have a dispute or had a bad customer experience with Arbys? Submit your Arbys complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Arbys.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Arbys complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Arbys?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Arbys complaints chart

We have received 13 complaints about Arbys over the last 12 months. The graph below shows a monthly breakdown.

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Arbys complaint statistics

Curious about Arbys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

80
Total complaints
80
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 80 ratings

How to contact the customer service of Arbys?

Below, you will find the contact information for the complaint department of Arbys. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-599-2729
Contact form:

You can contact the customer service of Arbys by calling 1-800-599-2729. If you want to reach out to Arbys through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Arbys reviews: (80)

Authentic experiences shared by our community for your benefit.

Curly fries

Complaint from Mr. K GROSS on 29 September 2021 about Arbys.

I ordered a fish sandwich and small curly fries. Please make sure the sandwich and fries are hot, because I purchased the same order a few days ago and they were almost cold. I thought Arby's had a policy of... Read more

Comments: 0
Rating:

Bad service and attitude.

Complaint from Fideau on 28 September 2021 about Arbys.

Twice this month I have been to drive thru. First time voice on speaker said out of order. I didn't understand so I started to order. Voice again said it's out of order very harshly. I drove around... Read more

Comments: 0
Rating:

Rudeconfrontational server

Complaint from Alex M on 24 September 2021 about Arbys.

I tried to phone Manager, John Trotter, went to voice mail. I left my name and number requesting a call back, nothing came. I called the following day, same thing, no call back received. My wife and (She's a... Read more

Comments: 0
Rating:

No potato cakes

Complaint from greg2156@gmail.com on 14 September 2021 about Arbys.

As good as your RB sandwiches are, the real reason my family went to Arby’s was for the potato cakes. We actually left your stores when told no potato cakes. Until you bring them back we will no longer be... Read more

Comments: 0
Rating:

General Manager

Complaint from DBTelps on 19 August 2021 about Arbys.

Hypocritical. Kids working more hours than her, I was talked to about how they absolutely hate their job because they feel defeated and under appreciated. I genuinely believe whoever the general manager may be, does not deserve their position. The... Read more

Comments: 1
Rating:

Poor quality

Complaint from Tonyg on 07 August 2021 about Arbys.

Where do I begin? Saturday August 7, 2021 5:27pm. I should have known not to stop because there were only 2 employee cars in the lot. NO CUSTOMERS! Greek Gyro- yellow shredded lettuce(no green) ... Read more

Comments: 0
Rating:

Terrible Food

Complaint from L Wall on 28 July 2021 about Arbys.

Ordered two bacon, cheese and beef sandwiches..with coupon 2 for $6, two curly fries, and two orange medium shakes. The bill so $19.89. Did takeout and drove about 1.5 miles home. The fries were stone cold and... Read more

Comments: 0
Rating:

no sauce gyros sandwich

Complaint from kikat21 on 26 July 2021 about Arbys.

I ordered a gyros meal with extra sauce, no onions and crinkle fries on 12 hour lunch break. Got back to work to eat it. The wrapper that the sandwich was wrapped in was very greasy from the meat, no... Read more

Comments: 0
Rating:

Potato Cakes

Complaint from ka8cmd on 26 July 2021 about Arbys.

I have enjoyed them since the 1970s and now they are gone? Read more

Comments: 0
Rating:

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