While Arby's is a popular choice for fast food, complaint data from our community has highlighted several recurring issues with their service and food quality. Common complaints include rude or unresponsive staff, incorrect orders, and subpar food quality. Additionally, customers report being double-charged and unsatisfactory experiences with specific menu items like fish sandwiches and the Wagyu Steakhouse Burger.
To avoid these issues, we strongly advise customers to double-check their orders before leaving the drive-thru or counter, keep receipts to verify charges, and contact customer service immediately if something is amiss. Document any discrepancies and negative interactions, and consider providing feedback directly to Arby's to help improve their service.
Do you have a dispute or had a bad customer experience with Arbys? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Arbys.
Our sentiment meter has detected that Arbys complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Arbys, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Arbys over the last 12 months. The graph below shows a monthly breakdown.
Curious about Arbys's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Arbys. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Arbys by calling 1-800-599-2729. If you want to reach out to Arbys through their own website, you can use their contact form.
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Helpful experiences shared by verified Arbys customers. Search, discuss and connect with other people in our community.
Complaint from Eliwilson on 24 October 2023 about Arbys.
Hello, I have a sister that works at your arby's and the GM and AMs of the store will close the store during normal business hours. And intentionally run out of roast beef to keep them less busy than normal.... Read more
Complaint from Tina Owens on 23 October 2023 about Arbys.
A friend and I ordered the Philly steak sub meal. When we looked in bag there was only one order of fries,( we had to drive back to get them), the sandwiches were smashed and hardly any meat. If their... Read more
Complaint from Punkin73 on 21 October 2023 about Arbys.
Placed an order in the drive through asked for the new big game burger and the cheese steak sub got up to the window they informed me they were out of the big game burgers could I take something else... Read more
The Dexter GM is getting high in her car while she is clock in at work. She is rude to everyone and the team members. She goes in the bathroom and talks on her phone Read more
Complaint from RBAAMENDEZ35 on 03 October 2023 about Arbys.
I feel I’m always begin bullied and not treated right like everyone else. I get treated poorly every day and I feel there is allot of favoritism where I work. I feel I loose more hours then anyone else I’m... Read more
Complaint from Ham Ham on 16 August 2023 about Arbys.
The Manager had put up the tea, I asked could I get a Refill and was she going to use my cup or give me a New Cup. She went crazy, why would I give you a new cup and... Read more
Complaint from Stoneramon on 03 August 2023 about Arbys.
Was on lunch break and arrived at 10:45pm to Arby's. Walked up to door and it was locked. There was a female and male sitting in lobby. I asked if drive thru was open and the male replies, 'We're closed . Online it... Read more
Complaint from krechbeckyl@gmail.com on 07 July 2023 about Arbys.
On July 5th 2023 some time between 5:50 p.m 6:10 p.m my family I went inside the Arby's in corinth Mississippi we talked the man at the counter but we decided to set at a table so... Read more
Complaint from Jakobe grandstaff-shuck on 02 July 2023 about Arbys.
We have had multiple days where multiple people tell the manage (Lars bowman) about other employees stealing about managers leaving mid shift about employees AND managers leaving mid shift or no call no show multiple days in a row with... Read more
Complaint from Jdddb2023 on 30 June 2023 about Arbys.
My money was taken again. Something is wrong at the location or the employee helped their self to my card numbers Read more
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