compensation
Complaint from Old Dutch on 23 April 2022 about WestJet.
Delayed luggage at ZLO 01092022 and then damaged luggage At YYZ 03212022. No response to a letter of complaint sent to head office 03252022 Read more
WestJet complaints
WestJet Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about WestJet over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
WestJet complaint process
Do you have a dispute or had a bad customer experience with WestJet? Submit your WestJet complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of WestJet.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional WestJet complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about WestJet?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
WestJet complaints chart
We have received 6 complaints about WestJet over the last 12 months. The graph below shows a monthly breakdown.
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WestJet complaint statistics
Curious about WestJet's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
42
Total complaints
42
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
42 ratings
How to contact the customer service of WestJet?
Below, you will find the contact information for the complaint department of WestJet. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-937-8538
Contact form:
You can contact the customer service of WestJet by calling 1-888-937-8538. If you want to reach out to WestJet through their own website, you can use their contact form.
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WestJet reviews: (42)
Authentic experiences shared by our community for your benefit.
Inconvenient changes to our flights. We were offered business class but did not happen.
Complaint from Z F Peters on 19 April 2022 about WestJet.
Our booking DPWDFQ. First booked Oct, 22, 2021 for April 9 WS3321 Kelowna to Maui via Vancouver (WS1876) return flight WS1876 Maui to Vancouver and on to Kelowna (WS33xx). On Dec. 14, 2021, it got changed, time wise leaving Vancouver; we... Read more
refused to allow me on board flght number WS4, Gatwick to Tornto. 16042022
Complaint from cliffy on 18 April 2022 about WestJet.
I completed an online check in, to board West jet flight number WS4. Gatwick to Toronto. 1100hrs 16.04.2022. It stated that my passport had expired and so re-directed me to Government of Canada website. They checked my permanent resident card... Read more
FURIOUS! From direct 4 hour flight to 11 hour MILK RUN!!!
Complaint from mgindl on 31 March 2022 about WestJet.
FURIOUS!!!! SUCH TERRIBLE SERVICE!!!! On November 12, 2021 I booked 4 flights to fly from Calgary to Cancun on April 22, 2022. 3 of those flights were booked through Exepdia for TD Travel and one of the flights... Read more
No one available to address general account inquiries
Complaint from HM on 02 March 2022 about WestJet.
I want to talk to someone about my Westjet account. They don’t have anyone taking calls or emails for such inquiries. Read more
First class
Complaint from Connie allen on 31 January 2022 about WestJet.
Paid for first class at airport was told before boarding no food or drinks had to buy before getting on plane Read more
Flight booking problems with no satisfaction from Westjet
Complaint from Evelyn and Doug on 21 January 2022 about WestJet.
We were unable to use two flight to Palm Springs booked in March, 2020 because of concerns re: Covid and travel risks. Our impression was that the flights could be rebooked prior to April of 2022 and not lose... Read more
inappropriate behavior by Westjet employee
Complaint from offended passenger on 01 January 2022 about WestJet.
I was on flight 3270 on Dec 2821. The man sitting in seat 20B was a Westjet employee. His ID said he was a pilot. The woman in 20A was a large woman. ... Read more
Missed connection due to WestJets negligence.
Complaint from Brad Julie on 11 December 2021 about WestJet.
Firstly, our original flight booked (Airline Ref 4MFGKE; Booking WMGBKB) was returning to Victoria directly (no layovers), yet in late September, without notifying us, WestJet changed our return flight from Puerto Vallarta to go via Calgary. We did not... Read more
request a full refund due to flights cancelled by Westjet
Complaint from Van.huynh@servicecanada.gc.ca on 02 November 2021 about WestJet.
I purchased 3 tickets from my credit card to fly from YYZ to YQB on 25122021 and returning on 29122021. On 25102021, I received an email from Westjet that both of my flights were cancelled. I called them on 27102021... Read more
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