While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about WestJet over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with WestJet? Submit your WestJet complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 6 complaints about WestJet over the last 12 months. The graph below shows a monthly breakdown.
Curious about WestJet's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of WestJet. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of WestJet by calling 1-888-937-8538. If you want to reach out to WestJet through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mrs P M Johns on 13 October 2022 about WestJet.
1. downgraded on the 2nd leg of our trip from Gatwick - Toronto-Vancouver, from Premium to the worst ever seat in economy having to pay for food etc that we had already paid for in Premium economy. An insulting offer... Read more
Complaint from CF on 01 October 2022 about WestJet.
My friend. And I were planning a holiday in Mexico. We weren’t sure we could afford it as we are both pensioners with a small part-time income. We were making tentative bookings. I called westjet and the agent helped find... Read more
Complaint from parsonsr on 24 September 2022 about WestJet.
We were on WJ 196 out of Calgary on Sept.21. We were to arrive there at 3:35,however the plane was late leaving. A WJ agent had previously booked us on WJ 454 leaving Calgary for Saskatoon at 4:15. ... Read more
Complaint from Zaidiebob on 09 September 2022 about WestJet.
Dear SirMadam: My wife and I on September 7 2022 were on flight WS649 from Toronto to Calgary, connecting to Abbotsford. Our WestJet code was GNLFAI. The scheduled flight time was 3 hours and forty seven minutes. Knowing that WestJet has... Read more
Complaint from Loveydovey on 23 August 2022 about WestJet.
I purchased a ticket on Sept 2021 through edreams they canceled the flight and its been almost a year with no refund or voucher not even a word from them ....I deserve a answer on where did my money... Read more
Complaint from lostbaggage 2022 on 22 July 2022 about WestJet.
On June 19th my partner travelling with Latam Airlines from Lima Peru with a stop over in Orlando followed by a West jet flight to Toronto. When she arrived the baggage was not on the plane. After numerous calls each lasting... Read more
Complaint from omarabdelghany on 15 July 2022 about WestJet.
Baggage number YYC WS 68980 was completely destroyed by WestJet. The package was marked fragile and priority. Instead of placing it on our plane to Calgary and delivering it with us when we arrived, WestJet destroyed it and delivered it... Read more
Complaint from Snapshow on 01 July 2022 about WestJet.
I FINALLY TOOK THE TWO HOURS TO WAIT ON HOLD WITH WEST JET BECAUSE I AM INTITLED TO BETWEEN 1000-2000 FOR MY FLIGHT THAT WAS CANCELED ON MAY 29TH FROM EDMONTON TO HALIFAX THEN ON TO GANDER. THE PILOT NEVER... Read more
Complaint from Cat H. on 19 June 2022 about WestJet.
My name is Catherine Haddon ( you may know me as UKMVKM) I’m not sure who will read this, or if anyone cares, but I really wanted to share my experience with West Jet airlines. I have been a loyal... Read more
Complaint from Swhite on 07 June 2022 about WestJet.
My Senior mother (71 years old) had everything organized before she arrived at the Edmonton International Airport on June 4, 2022. She had registered online to make it easier for her once she got there because she was traveling alone,... Read more
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