My complaint:
Dear SirMadam:
My wife and I on September 7 2022 were on flight WS649 from Toronto to Calgary, connecting to Abbotsford. Our WestJet code was GNLFAI. The scheduled flight time was 3 hours and forty seven minutes. Knowing that WestJet has onboard entertainment to view on my phone or tablet I did not load a movie or even a book.
When I tried to view a movie, it would not connect. I asked a flight attendant to turn it on. That was when I was told “I am so sorry but for some reason we can’t get a signal or internet. “.
My wife and I fly WestJet several times a year to and from Toronto and Ft. Myers and at least once a year to Vancouver or Abbotsford.
Equipment failure of any kind on an airplane should never occur even something minor like wifi or onboard entertainment.
I suggest that every passenger on the flight be appropriately compensated.
Respectfully,
Robert J. Goodman
PS When arrived in Calgary it took 20 minutes for the gangway to be connected and usable. The reason given was mechanical failure
Suggested solution:
i would suggest every person on the Toronto to Calgary be compensated in an appropriate way
